Octadesk + BigQuery
Octadesk is a Brazilian customer service platform that centralizes all support channels — WhatsApp, Instagram, email, and chat — into a single screen, featuring AI automations and comprehensive ticket management. Used by more than 2,500 companies, Octadesk offers chatbot, helpdesk, and generative AI agent features to scale support without increasing headcount. BigQuery, on the other hand, is a serverless Big Data solution developed by Google, providing robust large-scale data storage and analytics capabilities.
With Erathos, you can integrate Octadesk data into BigQuery in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to blend this data with other sources in your Data Warehouse. This way, your time is focused on what actually drives value — extracting valuable insights and making data-driven decisions.
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Connect your source
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Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
What Octadesk data does Erathos sync to BigQuery?
The integration automatically syncs key Octadesk objects:
- Chats and messages — conversations, interactions, and full history by channel
- Tickets — status, priority, assignee, and resolution time
- Ticket interactions — messages, updates, and support history
- Contacts and organizations — customer details, history, and segmentation
- Satisfaction surveys — CSAT responses and ratings
- Tags, groups, forms, priorities, and ticket types — taxonomy and operational configurations
Why sync Octadesk to BigQuery?
In BigQuery, you can join your Octadesk data with other sources — product usage, financial data, media spend — to answer questions that Octadesk alone cannot: real cost per service, churn by channel, and satisfaction by segment.
How it works
Erathos connects to Octadesk via official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and costs predictable. You choose the frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
Centralizing Octadesk data into BigQuery has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Octadesk connector, you can automatically centralize tickets, chats, contacts, and customer service metrics inside BigQuery — keeping your support data always ready for analysis and dashboards.
Data in your data warehouse in minutes
Out-of-the-box Octadesk connector
Connect Octadesk to BigQuery in minutes. Chats, tickets, contacts, and CSAT surveys automatically synced, with zero code required — ready for analysis in your BigQuery dataset.
Learn moreComplete control over your Octadesk pipelines
Configure schedule, frequency, and sync type at the table level. Incremental syncs process only new or updated records—keeping your BigQuery costs low and your analytics always up to date.
Learn moreEnd-to-end observability
Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Octadesk
Other sources that land in BigQuery
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.
Erathos syncs Chats, Messages, Tickets, Ticket Interactions, Contacts, Organizations, Customer Satisfaction Surveys, and all operational configurations (tags, groups, forms, priorities, types, and ticket channels) from Octadesk to BigQuery.
You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs—only new or updated records are processed in each run, keeping the Octadesk pipeline efficient and BigQuery costs predictable.
Erathos automatically detects pipeline failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every execution is logged with runtimes, rows processed, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector comes with a 14-day free trial. Connect Octadesk to BigQuery and start syncing immediately — no credit card required.