Octadesk + Supabase
Octadesk is a Brazilian customer service platform that centralizes all support channels — WhatsApp, Instagram, email, and chat — into a single screen, featuring AI automation and end-to-end ticket management. Used by over 2,500 companies, Octadesk offers chatbot, helpdesk, and generative AI agent capabilities to scale customer support without growing the team. Supabase, on the other hand, is an open-source backend platform built on PostgreSQL, providing a database, authentication, and real-time APIs.
With Erathos, you can integrate Octadesk data into Supabase in just a few minutes. Our platform handles the entire pipeline process right into your PostgreSQL database, allowing you to join this data with other sources in your Data Warehouse. This frees up your time to focus on what actually drives value — extracting insights and making data-driven decisions.
What Octadesk data does Erathos sync with Supabase?
The integration automatically syncs the main Octadesk objects:
Chats and messages — conversations, interactions, and full history by channel
Tickets — status, priority, assignee, and resolution time
Ticket activities — messages, updates, and support history
Contacts and organizations — profile data, history, and segmentation
Satisfaction surveys — responses and CSAT scores
Tags, groups, forms, priorities, and ticket types — taxonomy and operational configurations
Why sync Octadesk with Supabase?
In Supabase, your data is instantly available via auto-generated REST and GraphQL APIs directly from your schema — accessible by your application without extra middleware. Row Level Security ensures users only access the data they are authorized to see. This is ideal for product teams that want analytical data live in their application database in real time.
How it works
Erathos connects to Octadesk via its official API and syncs your data incrementally — only new or updated records are processed on each run, keeping pipelines fast and costs predictable. You choose the sync scheduling (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, contextualized errors, and instant alerts via Slack or email if anything fails. The sync uses smart UPSERTs on Supabase (PostgreSQL) to ensure data consistency. You choose the sync frequency, the objects to sync, and the target schema.
No credit card required.
Why data teams choose Erathos for Octadesk
Out-of-the-box Octadesk connector
Connect Octadesk to Supabase in minutes. Automatically sync chats, tickets, contacts, and CSAT surveys — available via REST, GraphQL, and Realtime Subscriptions.
Complete control over your Octadesk pipelines
Configure sync frequency and type per table. Erathos uses smart UPSERT in Supabase — data is available via REST, GraphQL, and Realtime Subscriptions as soon as it hits the database.
End-to-end observability
Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.
Why companies migrate data from Octadesk to Supabase with Erathos
Centralizing Octadesk data into Supabase has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Octadesk connector, you can automatically centralize tickets, chats, contacts, and support metrics into Supabase — keeping your customer service data ready for analysis and dashboards.
Our Customers
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my business?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.
What Octadesk data does Erathos sync to Supabase?
Erathos syncs chats, messages, tickets, ticket interactions, contacts, organizations, CSAT surveys, and all operational configurations (such as tags, groups, forms, priorities, types, and ticket channels) from Octadesk to Supabase.
How often does Erathos sync data from Octadesk to Supabase?
You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run, keeping the Octadesk pipeline efficient and Supabase costs predictable.
What happens if an Octadesk sync fails?
Erathos automatically detects pipeline failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every execution is logged with runtimes, rows processed, and error context so your team can debug in minutes, not hours.
Is there a free trial for the Octadesk connector?
Yes. Every Erathos connector comes with a 14-day free trial. Connect Octadesk to Supabase and start syncing immediately — no credit card required.