Octadesk + Databricks
Octadesk is a Brazilian customer service platform that centralizes all support channels — WhatsApp, Instagram, email, and chat — into a single screen, featuring AI automation and end-to-end ticket management. Used by over 2,500 companies, Octadesk offers chatbot features, helpdesk solutions, and generative AI agents to scale support without increasing headcount. Databricks, on the other hand, is a serverless Big Data solution that provides robust large-scale data storage and analytics capabilities.
With Erathos, you can integrate your Octadesk data into Databricks in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to blend this data with other sources in your Data Warehouse. This way, your time is focused on what actually drives value — extracting valuable insights and making data-driven decisions.
What Octadesk data does Erathos sync to Databricks?
The integration automatically syncs key Octadesk objects:
Chats and messages — conversations, interactions, and full history by channel
Tickets — status, priority, assignee, and resolution time
Ticket interactions — messages, updates, and support history
Contacts and organizations — profile data, history, and segmentation
Satisfaction surveys — CSAT ratings and customer responses
Tags, groups, forms, priorities, and ticket types — taxonomy and operational configurations
Why sync Octadesk to Databricks?
In Databricks, your Octadesk data is ready for ML, advanced analytics, and ad hoc queries — with support for Delta Lake, partitioning, and predictable costs.
How it works
Erathos connects to Octadesk via the official API and syncs your data incrementally — only new or updated records are processed on each run, keeping pipelines fast and costs predictable. You choose the frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every execution is logged with full observability: runtime, rows processed, contextual errors, and instant alerts via Slack or email if anything goes wrong.
No credit card required.
Why data teams choose Erathos for Octadesk
Out-of-the-box Octadesk connector
Connect Octadesk to Databricks in minutes. Chats, tickets, contacts, and CSAT surveys synced automatically — zero code required, and ready for analysis in your lakehouse.
Complete control over your Octadesk pipelines
Configure frequency, sync type, and partitioning per table. Data arrives in Databricks ready for ML, analytics, and ad hoc queries — with predictable costs.
End-to-end observability
Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.
Why companies migrate data from Octadesk to Databricks with Erathos
Centralizing Octadesk data into Databricks has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Octadesk connector, you can automatically centralize tickets, chats, contacts, and customer service metrics in Databricks — keeping your support data always available for analytics and dashboards.
Our Customers
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my business?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.
What Octadesk data does Erathos sync to Databricks?
Erathos syncs Chats, Messages, Tickets, Ticket Interactions, Contacts, Organizations, CSAT surveys, and all operational configurations (tags, groups, forms, priorities, ticket types and channels) from Octadesk to Databricks.
How often does Erathos sync data from Octadesk to Databricks?
You can configure table-level sync frequencies ranging from every 5 minutes to daily. Erathos uses incremental syncs—processing only new or updated records on each run—to keep your Octadesk pipeline efficient and your Databricks costs predictable.
What happens if an Octadesk sync fails?
Erathos automatically detects pipeline failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every execution is logged with runtimes, rows processed, and error context so your team can debug in minutes, not hours.
Is there a free trial for the Octadesk connector?
Yes. Every Erathos connector comes with a 14-day free trial. Connect Octadesk to Databricks and start syncing immediately — no credit card required.