Octadesk + PostgreSQL
Octadesk is a Brazilian customer service platform that centralizes all support channels — WhatsApp, Instagram, email, and chat — into a single dashboard, featuring AI automations and complete ticket management. Trusted by over 2,500 companies, Octadesk offers chatbot, helpdesk, and generative AI agent features to scale customer service without growing the team. Postgres, on the other hand, is a highly robust and scalable open-source relational database management system.
With Erathos, you can integrate Octadesk data into PostgreSQL in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to blend this data with other sources in your Data Warehouse. This way, your time is focused on what truly drives value — extracting valuable insights and making data-driven decisions.
What Octadesk data does Erathos sync with PostgreSQL?
The integration automatically syncs major Octadesk objects:
Chats and messages — conversations, interactions, and full history by channel
Tickets — status, priority, assignee, and resolution time
Ticket interactions — messages, updates, and support history
Contacts and organizations — profile data, history, and segmentation
Satisfaction surveys — CSAT responses and ratings
Tags, groups, forms, priorities, and ticket types — taxonomy and operational configurations
Why sync Octadesk with PostgreSQL?
In PostgreSQL, you combine Octadesk data with other operational sources using smart UPSERTs — ensuring data consistency and SQL availability for the entire team.
How it works
Erathos connects to Octadesk via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, contextual errors, and instant alerts via Slack or email if anything goes wrong. The sync utilizes smart UPSERTs in PostgreSQL to ensure data consistency even during reprocessing.
No credit card required.
Why data teams choose Erathos for Octadesk
Out-of-the-box Octadesk connector
Connect Octadesk to PostgreSQL in minutes. Chats, tickets, contacts, and CSAT surveys synced automatically — ready for analysis with zero manual pipelines.
Complete control over your Octadesk pipelines
Configure sync frequency and type per table. Erathos uses intelligent UPSERT on PostgreSQL — ensuring data consistency even during reprocessing.
End-to-end observability
Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.
Why companies migrate data from Octadesk to PostgreSQL with Erathos
Centralizing Octadesk data into PostgreSQL has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Octadesk connector, you can automatically centralize tickets, chats, contacts, and customer support metrics into PostgreSQL — keeping your support data constantly available for analysis and dashboards.
Our Customers
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my business?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.
What Octadesk data does Erathos sync to PostgreSQL?
Erathos syncs Chats, Messages, Tickets, Ticket Interactions, Contacts, Organizations, Customer Satisfaction Ratings, and all operational configurations (tags, groups, customs fields, priorities, types, and ticket channels) from Octadesk to PostgreSQL.
How often does Erathos sync data from Octadesk to PostgreSQL?
You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run, keeping the Octadesk pipeline efficient and PostgreSQL costs predictable.
What happens if an Octadesk sync fails?
Erathos automatically detects pipeline failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every execution is logged with runtimes, rows processed, and error context so your team can debug in minutes, not hours.
Is there a free trial for the Octadesk connector?
Yes. Every Erathos connector comes with a 14-day free trial. Connect Octadesk to PostgreSQL and start syncing immediately — no credit card required.