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Octadesk + Azure Synapse
Octadesk is a Brazilian customer service platform that centralizes all support channels u2014 WhatsApp, Instagram, email, and chat u2014 into a single screen, featuring AI automation and end-to-end ticket management. Used by over 2,500 companies, Octadesk offers chatbot, helpdesk, and generative AI agent features to scale customer service without growing the team. Azure Synapse Analytics, on the other hand, is an integrated analytics service from Microsoft that brings together enterprise data warehousing and Big Data analytics into a single environment.
With Erathos, you can integrate Octadesk data into Azure Synapse in just a few minutes. Our platform handles the entire data movement process to your cloud analytical environment on Azure, allowing this data to be joined with other sources in your Data Warehouse. This way, your time is focused on what truly drives value u2014 extracting valuable insights and making more data-driven decisions.
Which Octadesk data does Erathos sync to Azure Synapse?
The integration automatically syncs key Octadesk objects:
Chats and messages u2014 conversations, interactions, and full history by channel
Tickets u2014 status, priority, assignee, and resolution time
Ticket interactions u2014 messages, updates, and support history
Contacts and organizations u2014 registration data, history, and segmentation
Satisfaction surveys u2014 CSAT responses and ratings
Tags, groups, forms, priorities, and ticket types u2014 taxonomy and operational configurations
Why sync Octadesk to Azure Synapse?
In Azure Synapse, you integrate Octadesk data into the Microsoft ecosystem u2014 Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale.
How it works
Erathos connects to Octadesk via official API and syncs your data incrementally u2014 only new or updated records are processed in each run, keeping pipelines fast and costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
No credit card required.
Why data teams choose Erathos for Octadesk
Out-of-the-box Octadesk connector
Connect Octadesk to Azure Synapse in minutes. Automatically sync chats, tickets, contacts, and CSAT surveys — zero code required, ready for analytics.
Complete control over your Octadesk pipelines
Configure sync frequency and type on a table-by-table basis. Data arrives at Azure Synapse fully integrated into the Microsoft ecosystem — Power BI, Azure Data Factory, and ML pipelines ready to use.
End-to-end observability
Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.
Why companies move data from Octadesk to Azure Synapse with Erathos
Centralizing Octadesk data into Azure Synapse has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Octadesk connector, you can automatically centralize tickets, chats, contacts, and support metrics directly into Azure Synapse — keeping your customer support data readily available for analysis and dashboards.
Our Customers
1
Bruno Rosso
Data Analyst
Every new source implementation, if I had to do it alone, would take me about two or three months. With Erathos, it's done in a few hours. I don't need a data engineer's skillset to deliver real value with company data.
10
Luis Ribas
CTO
I can describe my experience with Erathos as seamless; we had no major issues migrating from our old data pipeline platform. Their support is always impeccable, both in answering questions and resolving issues. I highly recommend them, without a doubt.
11
Sayuri Valente
Project Manager
The robustness and efficiency of Erathos's connectors—whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul—make the entire pipeline much faster and more reliable. The technical documentation is extremely well-crafted and intuitive, which greatly legacy simplifies implementation.
2
Kauê Raizer
Co-founder
Centralizing our data with Erathos gave us a roadmap to structure the company: today, we can view NPS and churn in a consolidated way and use that to drive decisions. If I were to give advice to another founder, it would be: centralize your data from day one.
3
Matheus Nunes
CTO & Co-founder
Erathos revolutionized data management at WE. By integrating multiple SaaS platforms into a single DW, our engineering team can now focus on the core business. We implemented dashboards providing insights across all departments, enriching our data culture and streamlining decision-making.
4
Fernando R.
Head of Data
Erathos brought an incredible boost in productivity. With no worries about data ingestion, the team focused on strategy rather than pipeline maintenance. Implementing a new connector takes minutes, and the reliability is outstanding. It was one of the best decisions we've made.
5
Carlos Schwabe
Co-Founder & CDO
We used to have a lot of rework, but not anymore. Working this way is much more efficient. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.
6
Fernando Costa
CTO & Co-founder
It was impossible to run our operations on spreadsheets. Erathos was a perfect fit: they became the data engineer I didn't have. We managed to reduce analysis time, establish weekly data rituals, and, most importantly, trust the data we use.
7
Thiago Paz
CFO
If I didn't have this infrastructure, I would need three or four people to do what Erathos does today. I was able to drive real value from my data with a much leaner team than I ever imagined needing.
8
Felipe Corrêa
CTO & Co-founder
Erathos is essential for anyone looking for a quick go-live when centralizing data from multiple sources. We successfully integrated 6 different data sources in a single day, something that would have taken weeks without Erathos.
1
Bruno Rosso
Data Analyst
Every new source implementation, if I had to do it alone, would take me about two or three months. With Erathos, it's done in a few hours. I don't need a data engineer's skillset to deliver real value with company data.
10
Luis Ribas
CTO
I can describe my experience with Erathos as seamless; we had no major issues migrating from our old data pipeline platform. Their support is always impeccable, both in answering questions and resolving issues. I highly recommend them, without a doubt.
11
Sayuri Valente
Project Manager
The robustness and efficiency of Erathos's connectors—whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul—make the entire pipeline much faster and more reliable. The technical documentation is extremely well-crafted and intuitive, which greatly legacy simplifies implementation.
2
Kauê Raizer
Co-founder
Centralizing our data with Erathos gave us a roadmap to structure the company: today, we can view NPS and churn in a consolidated way and use that to drive decisions. If I were to give advice to another founder, it would be: centralize your data from day one.
3
Matheus Nunes
CTO & Co-founder
Erathos revolutionized data management at WE. By integrating multiple SaaS platforms into a single DW, our engineering team can now focus on the core business. We implemented dashboards providing insights across all departments, enriching our data culture and streamlining decision-making.
4
Fernando R.
Head of Data
Erathos brought an incredible boost in productivity. With no worries about data ingestion, the team focused on strategy rather than pipeline maintenance. Implementing a new connector takes minutes, and the reliability is outstanding. It was one of the best decisions we've made.
5
Carlos Schwabe
Co-Founder & CDO
We used to have a lot of rework, but not anymore. Working this way is much more efficient. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.
6
Fernando Costa
CTO & Co-founder
It was impossible to run our operations on spreadsheets. Erathos was a perfect fit: they became the data engineer I didn't have. We managed to reduce analysis time, establish weekly data rituals, and, most importantly, trust the data we use.
7
Thiago Paz
CFO
If I didn't have this infrastructure, I would need three or four people to do what Erathos does today. I was able to drive real value from my data with a much leaner team than I ever imagined needing.
8
Felipe Corrêa
CTO & Co-founder
Erathos is essential for anyone looking for a quick go-live when centralizing data from multiple sources. We successfully integrated 6 different data sources in a single day, something that would have taken weeks without Erathos.
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my business?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.
What Octadesk data does Erathos sync to Azure Synapse?
Erathos syncs Chats, Messages, Tickets, Ticket Interactions, Contacts, Organizations, Satisfaction Surveys, and all operational configurations (tags, groups, forms, priorities, types, and ticket channels) from Octadesk to Azure Synapse.
How often does Erathos sync data from Octadesk to Azure Synapse?
You can configure sync frequencies from every 5 minutes to daily, at the table level. Erathos uses incremental syncs—only new or updated records are processed in each run, keeping the Octadesk pipeline efficient and Azure Synapse costs predictable.
What happens if an Octadesk sync fails?
Erathos automatically detects pipeline failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every execution is logged with runtimes, rows processed, and error context so your team can debug in minutes, not hours.
Is there a free trial for the Octadesk connector?
Yes. Every Erathos connector includes a 14-day free trial. Connect Octadesk to Azure Synapse and start syncing immediately — no credit card required.