Octadesk + Azure Synapse
Octadesk is a Brazilian customer service platform that centralizes all support channels u2014 WhatsApp, Instagram, email, and chat u2014 into a single screen, featuring AI automation and end-to-end ticket management. Used by over 2,500 companies, Octadesk offers chatbot, helpdesk, and generative AI agent features to scale customer service without growing the team. Azure Synapse Analytics, on the other hand, is an integrated analytics service from Microsoft that brings together enterprise data warehousing and Big Data analytics into a single environment.
With Erathos, you can integrate Octadesk data into Azure Synapse in just a few minutes. Our platform handles the entire data movement process to your cloud analytical environment on Azure, allowing this data to be joined with other sources in your Data Warehouse. This way, your time is focused on what truly drives value u2014 extracting valuable insights and making more data-driven decisions.
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Connect your source
Authenticate your account and you're done. 100+ ready-made connectors, no code required.
Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
Which Octadesk data does Erathos sync to Azure Synapse?
The integration automatically syncs key Octadesk objects:
- Chats and messages u2014 conversations, interactions, and full history by channel
- Tickets u2014 status, priority, assignee, and resolution time
- Ticket interactions u2014 messages, updates, and support history
- Contacts and organizations u2014 registration data, history, and segmentation
- Satisfaction surveys u2014 CSAT responses and ratings
- Tags, groups, forms, priorities, and ticket types u2014 taxonomy and operational configurations
Why sync Octadesk to Azure Synapse?
In Azure Synapse, you integrate Octadesk data into the Microsoft ecosystem u2014 Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale.
How it works
Erathos connects to Octadesk via official API and syncs your data incrementally u2014 only new or updated records are processed in each run, keeping pipelines fast and costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
Centralizing Octadesk data into Azure Synapse has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Octadesk connector, you can automatically centralize tickets, chats, contacts, and support metrics directly into Azure Synapse — keeping your customer support data readily available for analysis and dashboards.
Data in your data warehouse in minutes
Out-of-the-box Octadesk connector
Connect Octadesk to Azure Synapse in minutes. Automatically sync chats, tickets, contacts, and CSAT surveys — zero code required, ready for analytics.
Learn moreComplete control over your Octadesk pipelines
Configure sync frequency and type on a table-by-table basis. Data arrives at Azure Synapse fully integrated into the Microsoft ecosystem — Power BI, Azure Data Factory, and ML pipelines ready to use.
Learn moreEnd-to-end observability
Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Octadesk
Other sources that land in Azure Synapse
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.
Erathos syncs Chats, Messages, Tickets, Ticket Interactions, Contacts, Organizations, Satisfaction Surveys, and all operational configurations (tags, groups, forms, priorities, types, and ticket channels) from Octadesk to Azure Synapse.
You can configure sync frequencies from every 5 minutes to daily, at the table level. Erathos uses incremental syncs—only new or updated records are processed in each run, keeping the Octadesk pipeline efficient and Azure Synapse costs predictable.
Erathos automatically detects pipeline failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every execution is logged with runtimes, rows processed, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Octadesk to Azure Synapse and start syncing immediately — no credit card required.