Octadesk + BigQuery
Octadesk is a Brazilian customer service platform that centralizes all support channels — WhatsApp, Instagram, email, and chat — into a single screen, featuring AI automations and comprehensive ticket management. Used by more than 2,500 companies, Octadesk offers chatbot, helpdesk, and generative AI agent features to scale support without increasing headcount. BigQuery, on the other hand, is a serverless Big Data solution developed by Google, providing robust large-scale data storage and analytics capabilities.
With Erathos, you can integrate Octadesk data into BigQuery in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to blend this data with other sources in your Data Warehouse. This way, your time is focused on what actually drives value — extracting valuable insights and making data-driven decisions.
What Octadesk data does Erathos sync to BigQuery?
The integration automatically syncs key Octadesk objects:
Chats and messages — conversations, interactions, and full history by channel
Tickets — status, priority, assignee, and resolution time
Ticket interactions — messages, updates, and support history
Contacts and organizations — customer details, history, and segmentation
Satisfaction surveys — CSAT responses and ratings
Tags, groups, forms, priorities, and ticket types — taxonomy and operational configurations
Why sync Octadesk to BigQuery?
In BigQuery, you can join your Octadesk data with other sources — product usage, financial data, media spend — to answer questions that Octadesk alone cannot: real cost per service, churn by channel, and satisfaction by segment.
How it works
Erathos connects to Octadesk via official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and costs predictable. You choose the frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
No credit card required.
Why data teams choose Erathos for Octadesk
Out-of-the-box Octadesk connector
Connect Octadesk to BigQuery in minutes. Chats, tickets, contacts, and CSAT surveys automatically synced, with zero code required — ready for analysis in your BigQuery dataset.
Complete control over your Octadesk pipelines
Configure schedule, frequency, and sync type at the table level. Incremental syncs process only new or updated records—keeping your BigQuery costs low and your analytics always up to date.
End-to-end observability
Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.
Why companies sync Octadesk data to BigQuery with Erathos
Centralizing Octadesk data into BigQuery has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Octadesk connector, you can automatically centralize tickets, chats, contacts, and customer service metrics inside BigQuery — keeping your support data always ready for analysis and dashboards.
Our Customers
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my business?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.
What Octadesk data does Erathos sync to BigQuery?
Erathos syncs Chats, Messages, Tickets, Ticket Interactions, Contacts, Organizations, Customer Satisfaction Surveys, and all operational configurations (tags, groups, forms, priorities, types, and ticket channels) from Octadesk to BigQuery.
How often does Erathos sync data from Octadesk to BigQuery?
You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs—only new or updated records are processed in each run, keeping the Octadesk pipeline efficient and BigQuery costs predictable.
What happens if an Octadesk sync fails?
Erathos automatically detects pipeline failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every execution is logged with runtimes, rows processed, and error context so your team can debug in minutes, not hours.
Is there a free trial for the Octadesk connector?
Yes. Every Erathos connector comes with a 14-day free trial. Connect Octadesk to BigQuery and start syncing immediately — no credit card required.