Octadesk + Redshift
Octadesk is a Brazilian customer service platform that centralizes all support channels — WhatsApp, Instagram, email, and chat — in a single dashboard, featuring AI automation and end-to-end ticket management. Used by more than 2,500 companies, Octadesk offers chatbot, helpdesk, and generative AI agent features to scale customer service without increasing team size. Amazon Redshift, on the other hand, is a cloud data warehouse designed for fast, efficient analysis of large datasets.
With Erathos, you can integrate Octadesk data into Redshift in just a few minutes. Our platform handles the entire data pipeline to your analytical environment, allowing you to blend this data with other sources in your Data Warehouse. This frees up your time to focus on what actually drives value — extracting valuable insights and making data-driven decisions.
What Octadesk data does Erathos sync to Redshift?
The integration automatically syncs key Octadesk objects:
Chats and messages — conversations, interactions, and full history by channel
Tickets — status, priority, assignee, and resolution time
Ticket interactions — messages, updates, and support history
Contacts and organizations — registration details, history, and segmentation
Satisfaction surveys — CSAT responses and scores
Tags, groups, forms, priorities, and ticket types — taxonomy and operational settings
Why sync Octadesk to Redshift?
In Redshift, you connect this data to the AWS ecosystem — QuickSight for BI, SageMaker for ML, and S3 as staging. Columnar storage optimized for analytical queries at petabyte scale with predictable billing. Ideal for teams already running on AWS.
How it works
Erathos connects to Octadesk via official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email in case of failures.
No credit card required.
Why data teams choose Erathos for Octadesk
Out-of-the-box Octadesk connector
Connect Octadesk to Redshift in minutes. Chats, tickets, contacts, and CSAT surveys synchronized automatically — ready for analysis with zero manual pipelines.
Complete control over your Octadesk pipelines
Configure sync frequency and type per table. Incremental sync for Redshift — only new records are processed in each run, without reprocessing everything from scratch.
End-to-end observability
Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.
Why companies move data from Octadesk to Redshift with Erathos
Centralizing Octadesk data into Redshift has never been easier
Erathos is a data ingestion platform for support and data teams. With the Octadesk connector, you can automatically centralize tickets, chats, contacts, and customer service metrics in Redshift — keeping your support data always ready for analysis and dashboards.
Our Customers
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my business?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.
What Octadesk data does Erathos sync to Redshift?
Erathos syncs Chats, Messages, Tickets, Ticket Interactions, Contacts, Organizations, Customer Satisfaction Surveys (CSAT), and all operational configurations (tags, groups, forms, priorities, ticket types, and channels) from Octadesk to Redshift.
How often does Erathos sync data from Octadesk to Redshift?
You can configure synchronization frequencies from every 5 minutes to daily, at the table level. Erathos uses incremental syncs—only new or updated records are processed in each run, keeping the Octadesk pipeline efficient and Redshift costs predictable.
What happens if an Octadesk sync fails?
Erathos automatically detects pipeline failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every execution is logged with runtimes, rows processed, and error context so your team can debug in minutes, not hours.
Is there a free trial for the Octadesk connector?
Yes. Every Erathos connector comes with a 14-day free trial. Connect Octadesk to Redshift and start syncing immediately — no credit card required.