Octadesk + Amazon S3
Octadesk is a Brazilian customer service platform that centralizes all support channels — WhatsApp, Instagram, email, and chat — into a single dashboard, featuring AI automations and end-to-end ticket management. Used by more than 2,500 companies, Octadesk offers chatbot features, helpdesk, and generative AI agents to scale support operations without growing the team. Amazon S3, on the other hand, is AWS's object storage service, widely used as a data lake for large-scale analytics.
With Erathos, you can integrate Octadesk data into Amazon S3 in just a few minutes. Our platform handles the entire data movement process to your data lake and allows this data to be joined with other sources in your Data Warehouse. This way, your time is focused on what truly drives value — extracting valuable insights and making data-driven decisions.
No credit card required. Upgrade whenever you want.
Trusted by great companies
Move data in a few clicks
Connect your source
Authenticate your account and you're done. 100+ ready-made connectors, no code required.
Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
What Octadesk data does Erathos sync with Amazon S3?
The integration automatically syncs key Octadesk objects:
- Chats and messages — conversations, interactions, and full history by channel
- Tickets — status, priority, assignee, and resolution time
- Ticket interactions — messages, updates, and support history
- Contacts and organizations — profile data, history, and segmentation
- Satisfaction surveys — CSAT responses and ratings
- Tags, groups, forms, priorities, and ticket types — taxonomy and operational configurations
Why sync Octadesk with Amazon S3?
Amazon S3 with Apache Iceberg stores your data as Parquet files with support for time-travel and schema evolution — ready for querying with Athena, Spark, Trino, or any query engine in your stack.
How it works
Erathos connects to Octadesk via official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong. The sync uses automatic partitioning and Parquet file optimization. You choose the sync frequency, the objects to sync, and the destination bucket.
Centralizing Octadesk data in Amazon S3 has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Octadesk connector, you can automatically centralize tickets, chats, contacts, and support metrics in Amazon S3 — keeping your data always up to date, with complete observability over every execution and zero maintenance.
Data in your data warehouse in minutes
Out-of-the-box Octadesk connector
Connect Octadesk to Amazon S3 in minutes. Chats, tickets, contacts, and NPS surveys automatically synced — stored in Parquet, ready for analysis without manual processing.
Learn moreComplete control over your Octadesk pipelines
Configure partitioning, file formats, and write frequency at the table level. The Iceberg format ensures ACID compliance and schema evolution — with no need for full bucket rewrites.
Learn moreEnd-to-end observability
Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Octadesk
Other sources that land in Amazon S3
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.
Erathos syncs Chats, Messages, Tickets, Ticket Interactions, Contacts, Organizations, CSAT surveys, and all operational configurations (tags, groups, custom fields, priorities, types, and ticket channels) from Octadesk to Amazon S3.
You can configure synchronization frequencies from every 5 minutes to daily, at the table level. Erathos utilizes incremental syncs — only new or updated records are processed in each run, keeping the Octadesk pipeline efficient and Amazon S3 costs predictable.
Erathos automatically detects pipeline failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every execution is logged with runtimes, rows processed, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector comes with a 14-day free trial. Connect Octadesk to Amazon S3 and start syncing immediately — no credit card required.