Freshdesk + Supabase
Freshdesk is a cloud-based customer support platform that offers a variety of tools to help businesses manage and automate support workflows.
With Erathos, you can integrate Freshdesk data into Supabase in just a few minutes. Our platform handles the entire data movement process to your open-source backend platform built on PostgreSQL and makes it possible to join that data with other sources. That way, your time is spent on what really drives value — extracting insights and making data-driven decisions.
Which Freshdesk data does Erathos sync with Supabase?
The integration automatically syncs Freshdesk's core objects:
Tickets and cases — status, priority, channel, and response time
Contacts and customers — interaction history and account details
Agents — workload, SLA, and performance metrics
Categories and tags — classifications and ticket reasons
Satisfaction (CSAT) — ratings, comments, and timestamps
SLA and metrics — resolution time, first response time, and escalations
Why sync Freshdesk with Supabase?
In Supabase, your data is available through auto-generated REST and GraphQL APIs from the schema — directly accessible by your application without extra layers. Row Level Security ensures each user only sees the data they should see. Ideal for product teams that want analytical data available in the application database in real time.
How it works
Erathos connects to Freshdesk via the official API and syncs your data incrementally — only new or updated records are processed in each run. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination in Supabase. Syncing uses intelligent UPSERTs in Supabase (PostgreSQL) to ensure data consistency. You choose the sync frequency, the objects to sync, and the destination schema. Each run is logged with full observability: runtime, rows processed, and alerts via Slack or email.
No credit card required.
Why do data teams choose Erathos for Freshdesk?
Ready-to-use Freshdesk connector
Connect Freshdesk to Supabase and automatically export data. Centralize customer support data for analysis — no spreadsheets, no scripts.
Full control over your Freshdesk pipelines
Configure scheduling, frequency, and sync type at the table level. Configure sync frequency and type on a per-table basis. Erathos uses smart UPSERT in Supabase — data is available via REST, GraphQL, and Realtime Subscriptions as soon as it lands in the database.
End-to-end observability
No more finding out about Freshdesk issues only after the business team complains. Every run is logged with runtime, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment anything deviates from expected — so your analytics always stay fresh.
Why companies are moving data from Freshdesk to Supabase with Erathos
It's never been easier to centralize Freshdesk data in Supabase
Erathos is a data ingestion platform built for support and data teams. With the Freshdesk connector, you can automatically centralize tickets, agents, and support metrics in Supabase — always up-to-date data, full observability into every run, and zero maintenance.
Our Customers
1
Bruno Rosso
Data Analyst
Every new source implementation, if I had to do it alone, would take me about two or three months. With Erathos, it's done in a few hours. I don't need a data engineer's skillset to deliver real value with company data.
10
Luis Ribas
CTO
I can describe my experience with Erathos as seamless; we had no major issues migrating from our old data pipeline platform. Their support is always impeccable, both in answering questions and resolving issues. I highly recommend them, without a doubt.
11
Sayuri Valente
Project Manager
The robustness and efficiency of Erathos's connectors—whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul—make the entire pipeline much faster and more reliable. The technical documentation is extremely well-crafted and intuitive, which greatly legacy simplifies implementation.
2
Kauê Raizer
Co-founder
Centralizing our data with Erathos gave us a roadmap to structure the company: today, we can view NPS and churn in a consolidated way and use that to drive decisions. If I were to give advice to another founder, it would be: centralize your data from day one.
3
Matheus Nunes
CTO & Co-founder
Erathos revolutionized data management at WE. By integrating multiple SaaS platforms into a single DW, our engineering team can now focus on the core business. We implemented dashboards providing insights across all departments, enriching our data culture and streamlining decision-making.
4
Fernando R.
Head of Data
Erathos brought an incredible boost in productivity. With no worries about data ingestion, the team focused on strategy rather than pipeline maintenance. Implementing a new connector takes minutes, and the reliability is outstanding. It was one of the best decisions we've made.
5
Carlos Schwabe
Co-Founder & CDO
We used to have a lot of rework, but not anymore. Working this way is much more efficient. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.
6
Fernando Costa
CTO & Co-founder
It was impossible to run our operations on spreadsheets. Erathos was a perfect fit: they became the data engineer I didn't have. We managed to reduce analysis time, establish weekly data rituals, and, most importantly, trust the data we use.
7
Thiago Paz
CFO
If I didn't have this infrastructure, I would need three or four people to do what Erathos does today. I was able to drive real value from my data with a much leaner team than I ever imagined needing.
8
Felipe Corrêa
CTO & Co-founder
Erathos is essential for anyone looking for a quick go-live when centralizing data from multiple sources. We successfully integrated 6 different data sources in a single day, something that would have taken weeks without Erathos.
1
Bruno Rosso
Data Analyst
Every new source implementation, if I had to do it alone, would take me about two or three months. With Erathos, it's done in a few hours. I don't need a data engineer's skillset to deliver real value with company data.
10
Luis Ribas
CTO
I can describe my experience with Erathos as seamless; we had no major issues migrating from our old data pipeline platform. Their support is always impeccable, both in answering questions and resolving issues. I highly recommend them, without a doubt.
11
Sayuri Valente
Project Manager
The robustness and efficiency of Erathos's connectors—whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul—make the entire pipeline much faster and more reliable. The technical documentation is extremely well-crafted and intuitive, which greatly legacy simplifies implementation.
2
Kauê Raizer
Co-founder
Centralizing our data with Erathos gave us a roadmap to structure the company: today, we can view NPS and churn in a consolidated way and use that to drive decisions. If I were to give advice to another founder, it would be: centralize your data from day one.
3
Matheus Nunes
CTO & Co-founder
Erathos revolutionized data management at WE. By integrating multiple SaaS platforms into a single DW, our engineering team can now focus on the core business. We implemented dashboards providing insights across all departments, enriching our data culture and streamlining decision-making.
4
Fernando R.
Head of Data
Erathos brought an incredible boost in productivity. With no worries about data ingestion, the team focused on strategy rather than pipeline maintenance. Implementing a new connector takes minutes, and the reliability is outstanding. It was one of the best decisions we've made.
5
Carlos Schwabe
Co-Founder & CDO
We used to have a lot of rework, but not anymore. Working this way is much more efficient. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.
6
Fernando Costa
CTO & Co-founder
It was impossible to run our operations on spreadsheets. Erathos was a perfect fit: they became the data engineer I didn't have. We managed to reduce analysis time, establish weekly data rituals, and, most importantly, trust the data we use.
7
Thiago Paz
CFO
If I didn't have this infrastructure, I would need three or four people to do what Erathos does today. I was able to drive real value from my data with a much leaner team than I ever imagined needing.
8
Felipe Corrêa
CTO & Co-founder
Erathos is essential for anyone looking for a quick go-live when centralizing data from multiple sources. We successfully integrated 6 different data sources in a single day, something that would have taken weeks without Erathos.
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos, and how can it help my business?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshdesk to their data warehouse — with full observability into every run, zero maintenance, and none of the black-box behavior you get from traditional off-the-shelf tools.
Which Freshdesk data does Erathos sync to Supabase?
Erathos syncs Freshdesk tickets, conversations, agents, response times, SLAs, and customer satisfaction with your Data Warehouse, enabling comprehensive support analytics.
How often does Erathos sync data from Freshdesk to Supabase?
You can set the sync frequency anywhere from every 5 minutes to once a day, at the table level. Erathos uses incremental sync — only new or updated records are processed on each run, keeping the Freshdesk pipeline efficient and Supabase costs predictable.
What happens if a Freshdesk sync fails?
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.
Is there a free trial period for the Freshdesk connector?
Yes. Every Erathos connector includes a 14-day free trial. Connect Freshdesk to Supabase and start syncing right away — no credit card required.