Centralize Freshdesk support data in the Data Warehouse

Freshdesk is a cloud-based customer support platform that offers a variety of tools to help businesses manage and automate support processes.

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Create a single source of truth

Connect Freshdesk to the leading data warehouses on the market

Freshdesk + Amazon S3

Freshdesk + Azure SQL Server

Freshdesk + BigQuery

What is Erathos?

Integrate Freshdesk support data and improve the customer experience

Erathos is a complete ELT software that extracts data from various sources through instant integrations. With plug & play connectors, you consolidate all your data in a single analytical environment and build a Data Warehouse in minutes.

Why Erathos?

From Freshdesk to your Data Warehouse in minutes

Plug and play connectors

Connect Freshdesk with 80+ other plug-and-play integrations. Eliminate time-consuming manual processes and consolidate all your information in a single analytics environment, ready to generate actionable insights.

Greater control over pipelines

Build Freshdesk data pipelines quickly: select the relevant data, set the schedule, frequency, and refresh type without writing a single line of code. You stay in full control, with complete flexibility.

Edge observability

Monitor your Freshdesk pipelines with real-time alerts via email, Slack, or Discord. Stop being caught off guard by sync errors and ensure your data is always up to date and reliable.

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Our customers

Writing data-driven stories

"Erathos has revolutionized the way WePayments approaches data management. With its ability to integrate data from multiple SaaS into a single data warehouse, our technical team can now focus more effectively on the company's core business. With Erathos, we’ve been able to implement dashboards that provide insights across all areas of the company. This has not only enriched our organizational culture but also significantly improved our decision-making process."

Matheus Gobato Nunes

CTO & co-founder @WePayments

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Matheus Gobato Nunes

CTO & co-founder @WePayments

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Trusted by data-driven companies

Simplified data ingestion

Move your data in minutes

Select your data source

More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and establish a pipeline.

Setup your pipeline

Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.

Select your data warehouse

Choose between BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data

FAQ

Frequently Asked Questions

What Freshdesk support data can I bring into the DW?

Erathos synchronizes Freshdesk tickets, conversations, agents, response times, SLAs, and customer satisfaction data with your Data Warehouse, enabling end-to-end support analytics.

Is Freshdesk data synchronized incrementally?

Yes! The Freshdesk integration through Erathos is incremental by default: only new or changed data is synced on each run. This ensures efficient pipelines, lower processing costs, and data that is always up to date in your Data Warehouse.

Can I try the Freshdesk integration for free?

Yes! You can try the Freshdesk integration free for 14 days. Just connect Freshdesk as a new source — you’ll have two weeks to validate whether the connector meets your needs before any charges apply.

Which data warehouses can I send Freshdesk data to?

With Erathos, you can send Freshdesk data to the market’s leading data warehouses and destinations: BigQuery, Snowflake, Redshift, Databricks, Amazon S3, and PostgreSQL. Just choose the destination and set up the pipeline in minutes, with no code.

Does Erathos integrate Freshdesk directly with other systems?

No. Erathos does not provide direct integrations between Freshdesk and other systems ("point-to-point"). Our focus is on centralizing Freshdesk data in a Data Warehouse, creating a single source of truth so your company can make decisions based on reliable data.

What Freshdesk support data can I bring into the DW?

Erathos synchronizes Freshdesk tickets, conversations, agents, response times, SLAs, and customer satisfaction data with your Data Warehouse, enabling end-to-end support analytics.