Centralize Freshdesk support data in the Data Warehouse

Freshdesk is a cloud-based customer support platform that offers a variety of tools to help businesses manage and automate support processes.

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Create a single source of truth

Connect Freshdesk to the leading data warehouses on the market

Freshdesk + Amazon S3

Freshdesk + Azure SQL Server

Freshdesk + BigQuery

What is Erathos?

Integrate Freshdesk support data and improve the customer experience

Erathos is a complete ELT software that extracts data from various sources through instant integrations. With plug & play connectors, you consolidate all your data in a single analytical environment and build a Data Warehouse in minutes.

Why Erathos?

From Freshdesk to your Data Warehouse in minutes

Plug and play connectors

Connect Freshdesk with 80+ other plug-and-play integrations. Eliminate time-consuming manual processes and consolidate all your information in a single analytics environment, ready to generate actionable insights.

Greater control over pipelines

Build Freshdesk data pipelines quickly: select the relevant data, set the schedule, frequency, and refresh type without writing a single line of code. You stay in full control, with complete flexibility.

Edge observability

Monitor your Freshdesk pipelines with real-time alerts via email, Slack, or Discord. Stop being caught off guard by sync errors and ensure your data is always up to date and reliable.

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Our customers

Writing data-driven stories

Gustavo Loforte
Engineering Manager
Erathos was a total game-changer for CCM. We managed to integrate our financial systems, CRM, and internal processes with BigQuery in just a few clicks, without needing a data engineering team. This gave us a reliable data warehouse that powers our automations, dashboards, and even our customer service bots.
Fernando Costa
CTO & Co-founder
It was impossible to run our operations on spreadsheets. Erathos was a perfect fit: they became the data engineer I didn't have. We managed to reduce analysis time, establish weekly data rituals, and, most importantly, trust the data we use.
Fernando R.
Head of Data
Erathos brought an incredible boost in productivity. With no worries about data ingestion, the team focused on strategy rather than pipeline maintenance. Implementing a new connector takes minutes, and the reliability is outstanding. It was one of the best decisions we've made.
Matheus Nunes
CTO & Co-founder
Erathos revolutionized data management at WE. By integrating multiple SaaS platforms into a single DW, our engineering team can now focus on the core business. We implemented dashboards providing insights across all departments, enriching our data culture and streamlining decision-making.
Luis Ribas
CTO
I can describe my experience with Erathos as seamless; we had no major issues migrating from our old data pipeline platform. Their support is always impeccable, both in answering questions and resolving issues. I highly recommend them, without a doubt.
Sayuri Valente
Project Manager
The robustness and efficiency of Erathos's connectors—whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul—make the entire pipeline much faster and more reliable. The technical documentation is extremely well-crafted and intuitive, which greatly legacy simplifies implementation.

Gustavo Loforte
Engineering Manager
Erathos was a total game-changer for CCM. We managed to integrate our financial systems, CRM, and internal processes with BigQuery in just a few clicks, without needing a data engineering team. This gave us a reliable data warehouse that powers our automations, dashboards, and even our customer service bots.
Fernando Costa
CTO & Co-founder
It was impossible to run our operations on spreadsheets. Erathos was a perfect fit: they became the data engineer I didn't have. We managed to reduce analysis time, establish weekly data rituals, and, most importantly, trust the data we use.
Fernando R.
Head of Data
Erathos brought an incredible boost in productivity. With no worries about data ingestion, the team focused on strategy rather than pipeline maintenance. Implementing a new connector takes minutes, and the reliability is outstanding. It was one of the best decisions we've made.
Matheus Nunes
CTO & Co-founder
Erathos revolutionized data management at WE. By integrating multiple SaaS platforms into a single DW, our engineering team can now focus on the core business. We implemented dashboards providing insights across all departments, enriching our data culture and streamlining decision-making.
Luis Ribas
CTO
I can describe my experience with Erathos as seamless; we had no major issues migrating from our old data pipeline platform. Their support is always impeccable, both in answering questions and resolving issues. I highly recommend them, without a doubt.
Sayuri Valente
Project Manager
The robustness and efficiency of Erathos's connectors—whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul—make the entire pipeline much faster and more reliable. The technical documentation is extremely well-crafted and intuitive, which greatly legacy simplifies implementation.

Trusted by data-driven companies

Simplified data ingestion

Move your data in minutes

Select your data source

More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and establish a pipeline.

Setup your pipeline

Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.

Select your data warehouse

Choose between BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data

FAQ

Frequently Asked Questions

What Freshdesk support data can I bring into the DW?

Erathos synchronizes Freshdesk tickets, conversations, agents, response times, SLAs, and customer satisfaction data with your Data Warehouse, enabling end-to-end support analytics.

Is Freshdesk data synchronized incrementally?

Yes! The Freshdesk integration through Erathos is incremental by default: only new or changed data is synced on each run. This ensures efficient pipelines, lower processing costs, and data that is always up to date in your Data Warehouse.

Can I try the Freshdesk integration for free?

Yes! You can try the Freshdesk integration free for 14 days. Just connect Freshdesk as a new source — you’ll have two weeks to validate whether the connector meets your needs before any charges apply.

Which data warehouses can I send Freshdesk data to?

With Erathos, you can send data from Freshdesk to the leading data warehouses on the market: BigQuery, Redshift, PostgreSQL, SQL Server, Databricks, and Amazon S3. Just choose the destination and set up the pipeline in minutes, no code.

Does Erathos integrate Freshdesk directly with other systems?

No. Erathos does not provide direct integrations between Freshdesk and other systems ("point-to-point"). Our focus is on centralizing Freshdesk data in a Data Warehouse, creating a single source of truth so your company can make decisions based on reliable data.

What Freshdesk support data can I bring into the DW?

Erathos synchronizes Freshdesk tickets, conversations, agents, response times, SLAs, and customer satisfaction data with your Data Warehouse, enabling end-to-end support analytics.