Freshdesk + Azure Synapse
Freshdesk is a cloud-based customer support platform that offers a variety of tools to help businesses manage and automate their support processes. Azure Synapse, on the other hand, is a serverless Big Data solution developed by Microsoft that provides robust large-scale data storage and analytics capabilities.
With Erathos, you can integrate Freshdesk data into Azure Synapse in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to blend this data with other sources in your Data Warehouse. This way, your time is focused on what actually drives value—extracting valuable insights and making more data-driven decisions.
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Connect your source
Authenticate your account and you're done. 100+ ready-made connectors, no code required.
Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
What Freshdesk data does Erathos sync to Azure Synapse?
The integration automatically syncs the main Freshdesk objects:
- Tickets — status, priority, assignee, and resolution time
- Interactions — messages, replies, and conversation history
- Agents — individual performance and ticket queue load
- SLAs — compliance, violations, and metrics by category
- CSAT — satisfaction ratings and customer feedback
- Tags and categories — taxonomy of contact reasons
Why sync Freshdesk with Azure Synapse?
In Azure Synapse, you integrate Freshdesk data with the Microsoft ecosystem: Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale.
How it works
Erathos connects to Freshdesk via the official API and syncs your data incrementally—only new or updated records are processed in each run, keeping pipelines fast and Azure Synapse costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
Centralizing Freshdesk data into Azure Synapse has never been easier
Erathos is a data ingestion platform for support and data teams. With the Freshdesk connector, you can automatically centralize tickets, interactions, SLAs, and customer service data in Azure Synapse — keeping your support data always ready for analysis and dashboards.
Data in your data warehouse in minutes
Out-of-the-box Freshdesk connector
Connect Freshdesk to Azure Synapse in minutes. Automatically sync tickets, interactions, SLAs, and agent data — ready for analysis with zero manual pipeline engineering.
Learn moreFull control over your Freshdesk pipelines
Configure sync frequency and type per table. Data arrives in Azure Synapse integrated with the Microsoft ecosystem, Power BI, Azure Data Factory, and ML pipelines ready for use.
Learn moreEnd-to-end observability
No more finding out about Freshdesk failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email the moment anything goes off track — with SLAs and satisfaction metrics always up to date.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Freshdesk
Other sources that land in Azure Synapse
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshdesk to their data warehouse — with full observability for every run, zero maintenance, and none of the opacity of traditional tools on the market.
Erathos syncs tickets, interactions, agents, SLAs, tags, and customer satisfaction ratings (CSAT) from Freshdesk to Azure Synapse. Custom ticket fields and ticket categories are also exported automatically.
You can configure table-level sync frequencies ranging from every 5 minutes to daily. Erathos uses incremental syncs—processing only new or updated records on each run—keeping your Freshdesk pipeline efficient and Azure Synapse costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Freshdesk to Azure Synapse and start syncing immediately — no credit card required.