Freshdesk + Redshift
Freshdesk is a cloud-based customer support platform that offers a range of tools to help companies manage and automate support operations. Amazon Redshift, on the other hand, is a cloud data warehouse built for fast, efficient analysis of large volumes of data
With Erathos, you can integrate Freshdesk data into Redshift in just minutes. Our platform handles the entire data movement process into your analytics environment and lets you combine that data with other sources in your data warehouse. That way, your time goes toward what really creates value — uncovering actionable insights and making more data-driven decisions.
Which Freshdesk data does Erathos sync with Redshift?
The integration automatically syncs the main Freshdesk objects:
Tickets — status, priority, assignee and resolution time
Interactions — messages, replies and conversation history
Agents — individual performance and support workload
SLAs — compliance, breaches and metrics by category
CSAT — customer satisfaction ratings and comments
Tags and categories — taxonomy of contact reasons
Why sync Freshdesk with Redshift?
Freshdesk data reveals what your customers need — but it stays separate from product, marketing, and finance data. In Redshift, you can correlate ticket volume with churn, calculate the true cost of support by segment, and identify which product features drive the most support before they turn into critical issues.
How it works
Erathos connects to Freshdesk through the official API and syncs your data incrementally — only new or updated records are processed on each run, keeping pipelines fast and Redshift costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, context-rich errors, and instant alerts via Slack or email if something goes wrong.
No credit card required.
Why do data teams choose Erathos for Freshdesk?
Ready-to-use Freshdesk connector
Connect Freshdesk to Redshift in minutes. Tickets, interactions, SLAs, and agent data are synced automatically—ready for analysis with no manual processing.
Total control over your Freshdesk pipelines
Set sync frequency and type per table. Incremental synchronization for Redshift — only new records processed in each run, without reprocessing everything from scratch.
End-to-end observability
No more finding out about Freshdesk failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email the moment anything goes off track — with SLAs and satisfaction metrics always up to date.
Why Companies Move Data from Freshdesk to Redshift with Erathos
Centralizing Freshdesk data in Redshift has never been easier
Erathos is a data ingestion platform for support and data teams. With the Freshdesk connector, you can automatically centralize tickets, interactions, SLAs, and support data in Redshift—so support data is always available for analysis and dashboards.
Our Customers
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Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my company?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshdesk to their data warehouse—with full observability into every pipeline run, zero maintenance, and none of the opacity of traditional market tools.
Which Freshdesk data does Erathos sync to Redshift?
Erathos syncs Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction Ratings (CSAT) from Freshdesk to Redshift. Custom ticket fields and support categories are also exported automatically.
How often does Erathos synchronize data from Freshdesk to Redshift?
You can configure synchronization frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed on each run, keeping your Freshdesk pipeline efficient and your Redshift costs predictable.
What happens if a Freshdesk synchronization fails?
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Is there a free trial period for the Freshdesk connector?
Yes. Every Erathos connector includes a 14-day free trial. Connect Freshdesk to Redshift and start syncing immediately—no credit card required.