Freshdesk + Databricks
Freshdesk is a cloud-based customer support platform that offers a range of tools to help companies manage and automate support workflows.
With Erathos, you can integrate Freshdesk data into Databricks in just a few minutes. Our platform handles the entire data movement process to your lakehouse platform and enables this data to be joined with other sources. That way, your time is focused on what really creates value — extracting insights and making data-driven decisions.
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Connect your source
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Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
Which Freshdesk data does Erathos sync with Databricks?
The integration automatically syncs Freshdesk’s main objects:
- Tickets and cases — status, priority, channel, and response time
- Contacts and customers — interaction history and profile data
- Agents — workload, SLA, and performance metrics
- Categories and tags — classifications and ticket reasons
- Satisfaction (CSAT) — ratings, comments, and timestamps
- SLA and metrics — resolution time, first response time, and escalations
Why sync Freshdesk with Databricks?
In Databricks, you combine this data with Delta Lake for ACID transactions, time travel, and schema evolution. Data and ML teams get unified access through Python, SQL, and Spark — ideal for feature engineering, predictive models, and large-scale analytics.
How it works
Erathos connects to Freshdesk via the official API and syncs your data incrementally — only new or updated records are processed in each run. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination in Databricks. The sync uses writes to Delta Lake with configurable partitioning. You choose the sync frequency, the objects to sync, and the target schema. Each run is logged with full observability: runtime, processed rows, and alerts via Slack or email.
Centralizing Freshdesk data in Databricks has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Freshdesk connector, you automatically centralize tickets, agents, and support metrics in Databricks — always up-to-date data, full observability into every run, and zero maintenance.
Freshdesk data in Databricks in minutes
Ready-to-use Freshdesk connector
Connect Freshdesk to Databricks and automatically export data. Centralize customer support data for analysis—no spreadsheets or scripts required.
Learn moreComplete control over your Freshdesk pipelines
Configure schedule, frequency, and sync type at the table level. Configure frequency, sync type, and partitioning per table. Data lands in Databricks in Delta Lake—ready for ML, analytics, and ad hoc queries with predictable cost.
Learn moreEnd-to-end observability
Stop finding out about Freshdesk issues only after the business team complains. Every run is logged with execution time, processed rows, and error context. Get automatic alerts via Slack, Discord, or email as soon as something goes off track — so your data stays fresh for analysis.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Freshdesk
Other sources that land in Databricks
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshdesk to their data warehouse—with full observability into every run, zero maintenance, and none of the black-box behavior of traditional market tools.
Erathos syncs Freshdesk tickets, conversations, agents, response times, SLAs, and customer satisfaction with your Data Warehouse, enabling comprehensive support analytics.
You can set the sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental sync — only new or updated records are processed on each run, keeping the Freshdesk pipeline efficient and Databricks costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Freshdesk to Databricks and start syncing right away — no credit card required.