Freshdesk + BigQuery
Freshdesk is a cloud-based customer support platform that offers a variety of tools to help companies manage and automate support operations.
With Erathos, you can integrate Freshdesk data into BigQuery in just a few minutes. Our platform handles the entire data movement process into your serverless data warehouse and makes it easy to combine that data with other sources. That way, your time is focused on what really creates value — extracting insights and making data-driven decisions.
Which Freshdesk data does Erathos sync with BigQuery?
The integration automatically syncs Freshdesk's main objects:
Tickets and cases — status, priority, channel, and response time
Contacts and customers — interaction history and profile data
Agents — workload, SLA, and performance metrics
Categories and tags — classifications and ticket reasons
Satisfaction (CSAT) — ratings, comments, and timestamps
SLA and metrics — resolution time, first response time, and escalations
Why sync Freshdesk with BigQuery?
In BigQuery, you can combine this data with product, revenue, and customer satisfaction metrics — joining sources with standard SQL and per-query billing. Native integration with Looker Studio, Vertex AI, and BQML enables advanced analytics without additional infrastructure.
How it works
Erathos connects to Freshdesk via the official API and syncs your data incrementally — only new or updated records are processed in each run. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination in BigQuery. The sync uses incremental processing that handles only new or updated records — keeping BigQuery costs predictable. You choose the sync frequency, the objects to sync, and the destination dataset. Each run is logged with full observability: runtime, rows processed, and alerts via Slack or email.
No credit card required.
Why do data teams choose Erathos for Freshdesk?
Freshdesk connector ready to use
Connect Freshdesk to BigQuery and automatically export data. Centralize customer support data for analysis — no spreadsheets and no scripts.
Full control over your Freshdesk pipelines
Configure sync schedule, frequency, and sync type at the table level. Configure sync schedule, frequency, and sync type at the table level. Incremental sync processes only new or changed records, keeping BigQuery costs low and your analytics always up to date.
End-to-end observability
Stop finding Freshdesk issues only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something deviates from expected behavior — so your data stays fresh for analytics.
Why companies move data from Freshdesk to BigQuery with Erathos
Centralizing Freshdesk data in BigQuery has never been this simple
Erathos is a data ingestion platform built for support and data teams. With the Freshdesk connector, you automatically centralize tickets, agents, and support metrics in BigQuery — always up-to-date data, full observability into every run, and zero maintenance.
Our Customers
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos, and how can it help my business?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshdesk to their data warehouse — with full observability into every run, zero maintenance, and none of the black-box behavior of traditional market tools.
Which Freshdesk data does Erathos sync to BigQuery?
Erathos syncs Freshdesk tickets, conversations, agents, response times, SLAs, and customer satisfaction with your data warehouse, enabling full support analytics.
How often does Erathos sync data from Freshdesk to BigQuery?
You can set the sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental sync — only new or updated records are processed in each run, keeping the Freshdesk pipeline efficient and BigQuery costs predictable.
What happens if a Freshdesk sync fails?
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.
Is there a free trial period for the Freshdesk connector?
Yes. Every Erathos connector includes a 14-day free trial. Connect Freshdesk to BigQuery and start syncing right away — no credit card required.