Nuvia + Databricks
Nuvia is a customer service platform powered by AI agents, centralizing conversations, contacts, campaigns, and knowledge bases in a single place. With Nuvia, companies automate customer service across multiple channels while keeping a complete history of every interaction.
With Erathos, you can integrate data from Nuvia into Databricks in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to blend this data with other sources in your Data Warehouse. This frees up your time to focus on what really drives value: extracting valuable insights and making data-driven decisions.
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Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
What Nuvia data does Erathos sync with Databricks?
The integration automatically syncs the main objects from Nuvia:
- Agents: configurations, model, and status of each AI agent
- Conversations: subject, status, agent, and contact relationships, with incremental sync
- Messages: content, type, and sender of each message exchanged
- Contacts: profile data and status of each contact
- Campaigns: status, type, and subscriptions for each campaign
- Inboxes and Knowledge Base: inboxes and articles used by agents
- Custom Tables: custom tables and records created in Nuvia, with incremental sync
Why sync Nuvia with Databricks?
Nuvia's native reports show conversation volume and AI agent performance, but not business impact. Within Databricks, you can connect support data with product, sales, and customer satisfaction metrics to calculate real-time resolution time, pinpoint bottlenecks in AI agents, and correlate support quality with retention.
How it works
Erathos connects to Nuvia via official API, syncing conversations and custom tables incrementally—only new or updated records are processed in each run, keeping pipelines fast and Databricks costs predictable. Other objects (agents, contacts, campaigns, messages, inboxes, and knowledge bases) are synced via full-refresh. You choose the sync frequency, the objects to replicate, and the destination catalog in Databricks. Every run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
Centralizing Nuvia data in Databricks has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Nuvia connector, you can automatically export conversations, agents, contacts, and campaigns to Databricks, keeping your support data centralized and analytics-ready.
Data in your data warehouse in minutes
Out-of-the-box Nuvia connector
Connect Nuvia to Databricks to automatically sync your conversations, agents, contacts, and campaigns. Centralize your customer support data for analysis without dealing with CSVs or writing custom scripts.
Learn moreFull control over your Nuvia pipelines
Configure frequency, sync type, and partitioning per table. Data arrives in Databricks ready for ML, analytics, and ad hoc queries, with predictable costs.
Learn moreEnd-to-end observability
Stop finding out about Nuvia pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your support data fresh for your reports.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Nuvia
Other sources that land in Databricks
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Nuvia to their data warehouse, providing full observability into every run, zero maintenance, and none of the opacity of traditional tools on the market.
Erathos syncs Agents, Conversations, Messages, Contacts, Campaigns, Inboxes, Knowledge Base, and Custom Tables from Nuvia to Databricks. Conversations and custom tables are synced incrementally.
Custom chats and tables sync incrementally—from every 5 minutes to daily—at the table level. All other objects sync via full-refresh on every run, keeping the Nuvia pipeline efficient and Databricks costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context, allowing your team to debug in minutes, not hours.
Yes. Every Erathos connector comes with a 14-day free trial. Connect Nuvia to Databricks and start syncing immediately, no credit card required.