Nuvia + BigQuery
Nuvia is an AI agent-powered customer service platform that centralizes conversations, contacts, campaigns, and knowledge bases in one place. With Nuvia, companies automate customer service across multiple channels while maintaining a complete history of every interaction.
With Erathos, you can integrate Nuvia data into BigQuery in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to blend this data with other sources in your Data Warehouse. This way, your time is focused on what truly drives value: extracting powerful insights and making more data-driven decisions.
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Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
What Nuvia data does Erathos sync to BigQuery?
The integration automatically syncs Nuvia's main objects:
- Agents: configurations, models, and status for each AI agent
- Conversations: subject, status, and links to agents and contacts, synced incrementally
- Messages: content, type, and sender of each exchanged message
- Contacts: profile data and status of each contact
- Campaigns: status, type, and subscriptions for each campaign
- Inboxes and knowledge bases: inboxes and articles used by agents
- Custom tables: custom tables and records created in Nuvia, synced incrementally
Why sync Nuvia with BigQuery?
Nuvia's reports show conversation volumes and AI agent performance, but they don't capture the business impact. Within BigQuery, you can connect customer service data with product, sales, and customer satisfaction metrics—calculating real-time resolution speed, identifying bottlenecks in your AI agents, and correlating support quality with customer retention.
How it works
Erathos connects to Nuvia via official API, syncing conversations and custom tables incrementally. Only new or updated records are processed in each run, keeping pipelines fast and BigQuery costs predictable. Other objects (agents, contacts, campaigns, messages, inboxes, and knowledge bases) are synced via full-refresh. You choose the sync frequency, the objects to sync, and the target dataset. Every run is logged with full observability: run time, rows processed, errors with context, and instant alerts via Slack or email if something goes wrong.
Centralizing Nuvia data into BigQuery has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Nuvia connector, you can automatically export conversations, agents, contacts, and campaigns to BigQuery, keeping your customer support data centralized and ready for analysis.
Data in your data warehouse in minutes
Out-of-the-box Nuvia connector
Connect Nuvia to BigQuery and automatically sync conversations, agents, contacts, and campaigns. Centralize your support data for analysis—no CSVs, no scripts.
Learn moreFull control over your Nuvia pipelines
Configure the schedule, frequency, and sync mode at the table level. Incremental syncs process only new or updated records, keeping your BigQuery costs low and your analytics always up to date.
Learn moreEnd-to-end observability
Stop finding out about Nuvia pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your support data fresh for your reports.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Nuvia
Other sources that land in BigQuery
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Nuvia to their data warehouse, providing full observability into every run, zero maintenance, and none of the opacity of traditional tools on the market.
Erathos syncs Nuvia's Agents, Conversations, Messages, Contacts, Campaigns, Inboxes, Knowledge Base, and Custom Tables to BigQuery. Conversations and custom tables are synced incrementally.
Custom tables and chats sync incrementally, from every 5 minutes to daily, at the table level. Other objects sync via full-refresh on every run, keeping Nuvia's pipeline efficient and BigQuery costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context, allowing your team to debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Nuvia to BigQuery and start syncing immediately, no credit card required.