Nuvia + BigQuery
Nuvia is an AI agent-powered customer service platform that centralizes conversations, contacts, campaigns, and knowledge bases in one place. With Nuvia, companies automate customer service across multiple channels while maintaining a complete history of every interaction.
With Erathos, you can integrate Nuvia data into BigQuery in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to blend this data with other sources in your Data Warehouse. This way, your time is focused on what truly drives value: extracting powerful insights and making more data-driven decisions.
What Nuvia data does Erathos sync to BigQuery?
The integration automatically syncs Nuvia's main objects:
Agents: configurations, models, and status for each AI agent
Conversations: subject, status, and links to agents and contacts, synced incrementally
Messages: content, type, and sender of each exchanged message
Contacts: profile data and status of each contact
Campaigns: status, type, and subscriptions for each campaign
Inboxes and knowledge bases: inboxes and articles used by agents
Custom tables: custom tables and records created in Nuvia, synced incrementally
Why sync Nuvia with BigQuery?
Nuvia's reports show conversation volumes and AI agent performance, but they don't capture the business impact. Within BigQuery, you can connect customer service data with product, sales, and customer satisfaction metrics—calculating real-time resolution speed, identifying bottlenecks in your AI agents, and correlating support quality with customer retention.
How it works
Erathos connects to Nuvia via official API, syncing conversations and custom tables incrementally. Only new or updated records are processed in each run, keeping pipelines fast and BigQuery costs predictable. Other objects (agents, contacts, campaigns, messages, inboxes, and knowledge bases) are synced via full-refresh. You choose the sync frequency, the objects to sync, and the target dataset. Every run is logged with full observability: run time, rows processed, errors with context, and instant alerts via Slack or email if something goes wrong.
No credit card required.
Why data teams choose Erathos for Nuvia
Out-of-the-box Nuvia connector
Connect Nuvia to BigQuery and automatically sync conversations, agents, contacts, and campaigns. Centralize your support data for analysis—no CSVs, no scripts.
Full control over your Nuvia pipelines
Configure the schedule, frequency, and sync mode at the table level. Incremental syncs process only new or updated records, keeping your BigQuery costs low and your analytics always up to date.
End-to-end observability
Stop finding out about Nuvia pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your support data fresh for your reports.
Why companies migrate data from Nuvia to BigQuery with Erathos
Centralizing Nuvia data into BigQuery has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Nuvia connector, you can automatically export conversations, agents, contacts, and campaigns to BigQuery, keeping your customer support data centralized and ready for analysis.
Our Customers
1
Bruno Rosso
Data Analyst
Every new source implementation, if I had to do it alone, would take me about two or three months. With Erathos, it's done in a few hours. I don't need a data engineer's skillset to deliver real value with company data.
10
Luis Ribas
CTO
I can describe my experience with Erathos as seamless; we had no major issues migrating from our old data pipeline platform. Their support is always impeccable, both in answering questions and resolving issues. I highly recommend them, without a doubt.
11
Sayuri Valente
Project Manager
The robustness and efficiency of Erathos's connectors—whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul—make the entire pipeline much faster and more reliable. The technical documentation is extremely well-crafted and intuitive, which greatly legacy simplifies implementation.
2
Kauê Raizer
Co-founder
Centralizing our data with Erathos gave us a roadmap to structure the company: today, we can view NPS and churn in a consolidated way and use that to drive decisions. If I were to give advice to another founder, it would be: centralize your data from day one.
3
Matheus Nunes
CTO & Co-founder
Erathos revolutionized data management at WE. By integrating multiple SaaS platforms into a single DW, our engineering team can now focus on the core business. We implemented dashboards providing insights across all departments, enriching our data culture and streamlining decision-making.
4
Fernando R.
Head of Data
Erathos brought an incredible boost in productivity. With no worries about data ingestion, the team focused on strategy rather than pipeline maintenance. Implementing a new connector takes minutes, and the reliability is outstanding. It was one of the best decisions we've made.
5
Carlos Schwabe
Co-Founder & CDO
We used to have a lot of rework, but not anymore. Working this way is much more efficient. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.
6
Fernando Costa
CTO & Co-founder
It was impossible to run our operations on spreadsheets. Erathos was a perfect fit: they became the data engineer I didn't have. We managed to reduce analysis time, establish weekly data rituals, and, most importantly, trust the data we use.
7
Thiago Paz
CFO
If I didn't have this infrastructure, I would need three or four people to do what Erathos does today. I was able to drive real value from my data with a much leaner team than I ever imagined needing.
8
Felipe Corrêa
CTO & Co-founder
Erathos is essential for anyone looking for a quick go-live when centralizing data from multiple sources. We successfully integrated 6 different data sources in a single day, something that would have taken weeks without Erathos.
1
Bruno Rosso
Data Analyst
Every new source implementation, if I had to do it alone, would take me about two or three months. With Erathos, it's done in a few hours. I don't need a data engineer's skillset to deliver real value with company data.
10
Luis Ribas
CTO
I can describe my experience with Erathos as seamless; we had no major issues migrating from our old data pipeline platform. Their support is always impeccable, both in answering questions and resolving issues. I highly recommend them, without a doubt.
11
Sayuri Valente
Project Manager
The robustness and efficiency of Erathos's connectors—whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul—make the entire pipeline much faster and more reliable. The technical documentation is extremely well-crafted and intuitive, which greatly legacy simplifies implementation.
2
Kauê Raizer
Co-founder
Centralizing our data with Erathos gave us a roadmap to structure the company: today, we can view NPS and churn in a consolidated way and use that to drive decisions. If I were to give advice to another founder, it would be: centralize your data from day one.
3
Matheus Nunes
CTO & Co-founder
Erathos revolutionized data management at WE. By integrating multiple SaaS platforms into a single DW, our engineering team can now focus on the core business. We implemented dashboards providing insights across all departments, enriching our data culture and streamlining decision-making.
4
Fernando R.
Head of Data
Erathos brought an incredible boost in productivity. With no worries about data ingestion, the team focused on strategy rather than pipeline maintenance. Implementing a new connector takes minutes, and the reliability is outstanding. It was one of the best decisions we've made.
5
Carlos Schwabe
Co-Founder & CDO
We used to have a lot of rework, but not anymore. Working this way is much more efficient. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.
6
Fernando Costa
CTO & Co-founder
It was impossible to run our operations on spreadsheets. Erathos was a perfect fit: they became the data engineer I didn't have. We managed to reduce analysis time, establish weekly data rituals, and, most importantly, trust the data we use.
7
Thiago Paz
CFO
If I didn't have this infrastructure, I would need three or four people to do what Erathos does today. I was able to drive real value from my data with a much leaner team than I ever imagined needing.
8
Felipe Corrêa
CTO & Co-founder
Erathos is essential for anyone looking for a quick go-live when centralizing data from multiple sources. We successfully integrated 6 different data sources in a single day, something that would have taken weeks without Erathos.
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my business?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Nuvia to their data warehouse, providing full observability into every run, zero maintenance, and none of the opacity of traditional tools on the market.
What Nuvia data does Erathos sync to BigQuery?
Erathos syncs Nuvia's Agents, Conversations, Messages, Contacts, Campaigns, Inboxes, Knowledge Base, and Custom Tables to BigQuery. Conversations and custom tables are synced incrementally.
How often does Erathos sync data from Nuvia to BigQuery?
Custom tables and chats sync incrementally, from every 5 minutes to daily, at the table level. Other objects sync via full-refresh on every run, keeping Nuvia's pipeline efficient and BigQuery costs predictable.
What happens if a Nuvia sync fails?
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context, allowing your team to debug in minutes, not hours.
Is there a free trial for the Nuvia connector?
Yes. Every Erathos connector includes a 14-day free trial. Connect Nuvia to BigQuery and start syncing immediately, no credit card required.