Nuvia + Azure Synapse
Nuvia is a customer service platform powered by AI agents, centralizing conversations, contacts, campaigns, and knowledge bases in a single place. With Nuvia, companies automate customer service across multiple channels while maintaining a complete history of every interaction.
With Erathos, you can integrate Nuvia data into Azure Synapse in minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to join this data with other sources in your Data Warehouse. This frees up your time to focus on what actually delivers value: extracting valuable insights and making data-driven decisions.
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Authenticate your account and you're done. 100+ ready-made connectors, no code required.
Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
What Nuvia data does Erathos sync with Azure Synapse?
The integration automatically syncs key Nuvia objects:
- Agents: settings, model, and status of each AI agent
- Conversations: subject, status, and relationship with agent and contact, with incremental sync
- Messages: content, type, and sender of each message exchanged
- Contacts: profile data and status of each contact
- Campaigns: status, type, and subscriptions of each campaign
- Inboxes and Knowledge Base: inboxes and articles used by the agents
- Custom Tables: custom tables and records created in Nuvia, with incremental sync
Why sync Nuvia with Azure Synapse?
In Azure Synapse, you integrate Nuvia data with the Microsoft ecosystem: Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale.
How it works
Erathos connects to Nuvia via the official API and syncs conversations and custom tables incrementally—only new or updated records are processed in each run, keeping pipelines fast and costs predictable. Other objects (agents, contacts, campaigns, messages, inboxes, and knowledge bases) sync via full-refresh. You choose the sync frequency, the objects to sync, and the target dataset in Azure Synapse. Each run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
Centralizing Nuvia data into Azure Synapse has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Nuvia connector, you can automatically centralize conversations, agents, contacts, and campaigns into Azure Synapse, keeping your customer support data constantly available for analysis.
Data in your data warehouse in minutes
Out-of-the-box Nuvia connector
Connect Nuvia to Azure Synapse in minutes. Automatically sync chats, agents, contacts, and campaigns—no code required and ready for analytics.
Learn moreFull control over your Nuvia pipelines
Configure sync frequency and sync type per table. Data arrives at Azure Synapse integrated with the Microsoft ecosystem, Power BI, Azure Data Factory, and ML pipelines ready for use.
Learn moreEnd-to-end observability
Stop finding out about Nuvia pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your support data fresh for your reports.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Nuvia
Other sources that land in Azure Synapse
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Nuvia to their data warehouse, providing full observability into every run, zero maintenance, and none of the opacity of traditional tools on the market.
Erathos syncs Nuvia's Agents, Conversations, Messages, Contacts, Campaigns, Inboxes, Knowledge Base, and custom Tables to Azure Synapse. Conversations and custom tables sync incrementally.
Custom conversations and tables sync incrementally—ranging from every 5 minutes to daily—at the table level. All other objects sync via full-refresh on every run, keeping Nuvia's pipeline efficient and costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context, allowing your team to debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Nuvia to Azure Synapse and start syncing as soon as your destination is ready—no credit card required.