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Gainsight CS + Databricks
The Gainsight Customer Success product is a customer journey and customer success management solution that helps retain and engage users. Databricks, in turn, is a serverless Big Data solution that provides robust capabilities for storing and analyzing data at scale.
With Erathos, you can integrate Gainsight CS data into Databricks in just a few minutes. Our platform handles the entire data movement process into your analytics environment and makes it possible to join that data with other sources in your Data Warehouse. That way, your time is focused on what really drives value — extracting actionable insights and making more data-driven decisions.
Which Gainsight CS data does Erathos sync with Databricks?
The integration automatically syncs the main Gainsight CS objects:
Customer health (Health Score) — current score and score history
NPS — responses, detractors, passives, and promoters
Product usage — features used, frequency, and engagement
Churn risk — alerts, signals, and actions taken
Segments — customer classification and segmentation criteria
Interactions — meetings, QBRs, and CS contact history
Why sync Gainsight CS with Databricks?
Gainsight CS centralizes the customer health view, but in isolation. In Databricks, you combine health score, NPS, and product usage with financial and support data — spotting churn signals weeks in advance, calculating the true financial impact of retention, and building predictive models with all the data you have available.
How it works
Erathos connects to Gainsight CS via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Databricks costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
No credit card required.
Why do data teams choose Erathos for Gainsight CS?
Ready-to-use Gainsight CS connector
Connect Gainsight CS to Databricks and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable, observable pipelines.
Total control over your Gainsight CS pipelines
Configure frequency, sync type, and partitioning by table. Data arrives in Databricks ready for ML, analytics, and ad hoc queries—with predictable cost.
End-to-end observability
Stop finding out about Gainsight CS issues only when the business team complains. Every run is logged with run time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — so health scores and retention data stay reliable.
Why companies are moving data from Gainsight CS to Databricks with Erathos
Centralizing Gainsight CS data in Databricks has never been easier.
Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight CS connector, you automatically sync customer health, NPS, usage, and churn data to Databricks—with full observability into every run and intelligent alerts.
Our Customers
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my company?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight CS to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.
What Gainsight CS data does Erathos sync to Databricks?
Erathos synchronizes customer Health data, NPS, product usage, segments, churn risks, and Gainsight CS interactions to Databricks. Scores and engagement metrics are also exported automatically.
How often does Erathos synchronize data from Gainsight CS to Databricks?
You can configure synchronization frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run—keeping the Gainsight CS pipeline efficient and Databricks costs predictable.
What happens if a Gainsight CS sync fails?
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Is there a free trial period for the Gainsight CS connector?
Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight CS to Databricks and start syncing immediately—no credit card required.