Gainsight CS + Azure Synapse
Gainsight CS is a Customer Success platform for customer journey and success management that helps retain and engage users. Azure Synapse, in turn, is a cloud-based Microsoft Azure service that brings together big data and data warehousing, enabling you to analyze large volumes of data from multiple sources using SQL-based analytics and machine learning.
With Erathos, you can integrate data from Gainsight CS into Azure Synapse in minutes. Our platform handles the entire data movement process into your analytics environment and lets you combine that data with other sources in your Data Warehouse. That way, your time goes toward what really drives value — extracting actionable insights and making more data-driven decisions.
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Connect your source
Authenticate your account and you're done. 100+ ready-made connectors, no code required.
Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
Which Gainsight CS data does Erathos sync with Azure Synapse?
The integration automatically syncs the main Gainsight CS objects:
- Customer health (Health Score) — current score and historical trend
- NPS — responses, detractors, passives, and promoters
- Product usage — features used, frequency, and engagement
- Churn risk — alerts, signals, and actions taken
- Segments — customer segmentation rules and criteria
- Interactions — meetings, QBRs, and CS contact history
Why sync Gainsight CS with Azure Synapse?
Gainsight CS centralizes the customer health view, but in isolation. In Azure Synapse, you combine health score, NPS, and product usage with financial and support data — identifying churn signals weeks in advance, calculating the true financial impact of retention, and building predictive models with all available data.
How it works
Erathos connects to Gainsight CS via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Azure Synapse costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Each run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
Centralizing Gainsight CS data in Azure Synapse has never been easier
Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight CS connector, you can automatically sync customer health, NPS, product usage, and churn data to Azure Synapse—with full observability into every run and intelligent alerts.
Data in your data warehouse in minutes
Ready-to-use Gainsight CS connector
Connect Gainsight CS to Azure Synapse and automatically sync customer health, NPS, product usage, and churn. Data-driven Customer Success with reliable, observable pipelines.
Learn moreTotal control over your Gainsight CS pipelines
Configure frequency, sync type, and table distribution. Data arrives in Azure Synapse ready for analytical workloads and integration with Power BI.
Learn moreEnd-to-end observability
Stop finding out about Gainsight CS issues only when the business team complains. Every run is logged with run time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — so health scores and retention data stay reliable.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Gainsight CS
Gainsight CS + Amazon S3
Coming soon
Gainsight CS + Azure SQL Server
Coming soon
Gainsight CS + BigQuery
Coming soon
Gainsight CS + ClickHouse
Coming soon
Gainsight CS + Databricks
Coming soon
Gainsight CS + PostgreSQL
Coming soon
Gainsight CS + Redshift
Coming soon
Gainsight CS + Snowflake
Coming soon
Gainsight CS + Supabase
Coming soon
Other sources that land in Azure Synapse
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight CS to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.
Erathos synchronizes Customer Health data, NPS, product usage, segments, churn risk, and Gainsight CS interactions to Azure Synapse. Scores and engagement metrics are also automatically exported.
You can configure synchronization frequency from every 5 minutes up to daily at the table level. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Gainsight CS pipeline efficient and Azure Synapse costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight CS to Azure Synapse and start syncing immediately—no credit card required.