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Gainsight CS + Azure Synapse
Gainsight CS is a Customer Success platform for customer journey and success management that helps retain and engage users. Azure Synapse, in turn, is a cloud-based Microsoft Azure service that brings together big data and data warehousing, enabling you to analyze large volumes of data from multiple sources using SQL-based analytics and machine learning.
With Erathos, you can integrate data from Gainsight CS into Azure Synapse in minutes. Our platform handles the entire data movement process into your analytics environment and lets you combine that data with other sources in your Data Warehouse. That way, your time goes toward what really drives value — extracting actionable insights and making more data-driven decisions.
Which Gainsight CS data does Erathos sync with Azure Synapse?
The integration automatically syncs the main Gainsight CS objects:
Customer health (Health Score) — current score and historical trend
NPS — responses, detractors, passives, and promoters
Product usage — features used, frequency, and engagement
Churn risk — alerts, signals, and actions taken
Segments — customer segmentation rules and criteria
Interactions — meetings, QBRs, and CS contact history
Why sync Gainsight CS with Azure Synapse?
Gainsight CS centralizes the customer health view, but in isolation. In Azure Synapse, you combine health score, NPS, and product usage with financial and support data — identifying churn signals weeks in advance, calculating the true financial impact of retention, and building predictive models with all available data.
How it works
Erathos connects to Gainsight CS via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Azure Synapse costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Each run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
No credit card required.
Why do data teams choose Erathos for Gainsight CS?
Ready-to-use Gainsight CS connector
Connect Gainsight CS to Azure Synapse and automatically sync customer health, NPS, product usage, and churn. Data-driven Customer Success with reliable, observable pipelines.
Total control over your Gainsight CS pipelines
Configure frequency, sync type, and table distribution. Data arrives in Azure Synapse ready for analytical workloads and integration with Power BI.
End-to-end observability
Stop finding out about Gainsight CS issues only when the business team complains. Every run is logged with run time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — so health scores and retention data stay reliable.
Why companies are moving data from Gainsight CS to Azure Synapse with Erathos
Centralizing Gainsight CS data in Azure Synapse has never been easier
Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight CS connector, you can automatically sync customer health, NPS, product usage, and churn data to Azure Synapse—with full observability into every run and intelligent alerts.
Our Customers
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Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my company?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight CS to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.
What Gainsight CS data does Erathos synchronize to Azure Synapse?
Erathos synchronizes Customer Health data, NPS, product usage, segments, churn risk, and Gainsight CS interactions to Azure Synapse. Scores and engagement metrics are also automatically exported.
How often does Erathos synchronize data from Gainsight CS to Azure Synapse?
You can configure synchronization frequency from every 5 minutes up to daily at the table level. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Gainsight CS pipeline efficient and Azure Synapse costs predictable.
What happens if a Gainsight CS sync fails?
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Is there a free trial period for the Gainsight CS connector?
Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight CS to Azure Synapse and start syncing immediately—no credit card required.