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Gainsight CS + Redshift
Gainsight’s Customer Success product is a customer journey and success management solution that helps retain and engage users. Amazon Redshift, in turn, is a cloud data warehouse built for fast, efficient analysis of large data volumes.
With Erathos, you can connect Gainsight CS data to Redshift in minutes. Our platform handles the entire data movement process into your analytics stack and lets you combine that data with other sources in your data warehouse. That way, your team can focus on what actually drives value — turning data into insights and making more data-driven decisions.
Which Gainsight CS data does Erathos sync to Redshift?
The integration automatically syncs the main Gainsight CS objects:
Customer Health (Health Score) — current score and historical trend
NPS — responses, detractors, passives, and promoters
Product usage — features used, frequency, and engagement
Churn risk — alerts, signals, and actions taken
Segments — customer segmentation classification and criteria
Interactions — meetings, QBRs, and CS touchpoint history
Why sync Gainsight CS with Redshift?
Gainsight CS centralizes the view of customer health, but in a silo. In Redshift, you can combine health score, NPS, and product usage with financial and support data — identifying churn signals weeks in advance, calculating the true financial impact of retention, and building predictive models with all available data.
How it works
Erathos connects to Gainsight CS through the official API and syncs data incrementally — only new or updated records are processed on each run, keeping pipelines fast and Redshift costs predictable. You choose the sync frequency (from every 5 minutes to daily), which objects to sync, and the target dataset. Each run is fully observable: execution time, rows processed, contextual errors, and instant alerts via Slack or email if something goes wrong.
No credit card required.
Why do data teams choose Erathos for Gainsight CS?
Ready-to-use Gainsight CS connector
Connect Gainsight CS to Redshift and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable, observable pipelines.
Total control over your Gainsight CS pipelines
Set sync frequency and type per table. Incremental synchronization for Redshift — only new records processed in each run, without reprocessing everything from scratch.
End-to-end observability
Stop finding out about Gainsight CS issues only when the business team complains. Every run is logged with run time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — so health scores and retention data stay reliable.
Why companies move data from Gainsight CS to Redshift with Erathos
Centralizing Gainsight CS data in Redshift has never been easier
Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight CS connector, you can automatically sync customer health, NPS, product usage, and churn data to Redshift—with full observability into every pipeline run and intelligent alerts.
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Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my company?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight CS to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.
What data from Gainsight CS does Erathos sync to Redshift?
Erathos synchronizes customer Health data, NPS, product usage, segments, churn risk, and Gainsight CS interactions to Redshift. Engagement scores and metrics are also automatically exported.
How often does Erathos synchronize data from Gainsight CS to Redshift?
You can configure the sync frequency at the table level, from every 5 minutes up to once daily. Erathos uses incremental sync—only new or updated records are processed in each run—keeping the Gainsight CS pipeline efficient and Redshift costs predictable.
What happens if a Gainsight CS sync fails?
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Is there a free trial period for the Gainsight CS connector?
Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight CS to Redshift and start syncing immediately—no credit card required.