Gainsight PX + Azure Synapse
Gainsight is a customer success management platform designed to help companies maximize customer success and improve retention. It offers tools to monitor customer health, analyze data and feedback, and automate engagement processes. Azure Synapse, on the other hand, is an enterprise analytics service that accelerates time to insight across data warehouses and big data systems, bringing together the best of SQL technologies, Spark, and pipelines.
With Erathos, you can integrate Gainsight data into Azure Synapse in just a few minutes. Our platform handles the entire data pipeline process into your analytics environment, allowing you to blend this data with other sources in your Data Warehouse. This frees up your time to focus on what really drives value — extracting valuable insights and making data-driven decisions.
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Connect your source
Authenticate your account and you're done. 100+ ready-made connectors, no code required.
Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
What Gainsight data does Erathos sync with Azure Synapse?
The integration automatically syncs key Gainsight objects:
- Customer Health (Health Score) — current score and historical trend
- NPS — responses, detractors, passives, and promoters
- Product Usage — features used, frequency, and engagement
- Churn Risks — alerts, triggers, and actions taken
- Segments — customer classification and segmentation criteria
- Interactions — meetings, QBRs, and CS touchpoint history
Why sync Gainsight with Azure Synapse?
Inside Azure Synapse, you can integrate Gainsight PX data into the Microsoft ecosystem: Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale.
How it works
Erathos connects to Gainsight via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Azure Synapse costs predictable. You choose the sync frequency (ranging from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is tracked with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
Centralizing Gainsight data in Azure Synapse has never been easier
Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight connector, you can automatically sync customer health, NPS, usage, and churn data into Azure Synapse — with full observability of every pipeline run and smart alerts.
Data in your data warehouse in minutes
Ready-to-use Gainsight connector
Connect Gainsight to Azure Synapse and automatically sync customer health, NPS, usage, and churn. Enable data-driven Customer Success with reliable and observable pipelines.
Learn moreFull control over your Gainsight pipelines
Configure sync frequency and type per table. Data arrives in Azure Synapse integrated with the Microsoft ecosystem, Power BI, Azure Data Factory, and ML pipelines ready for use.
Learn moreEnd-to-end observability
Stop finding out about Gainsight failures only after the business team complains. Every run is logged with run time, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as something behaves unexpectedly — so your health scores and retention data stay reliable.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Gainsight PX
Other sources that land in Azure Synapse
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.
Erathos syncs customer Health, NPS, Product Usage, Segments, Churn risks, and Interactions from Gainsight to Azure Synapse. Engagement scores and metrics are also exported automatically.
You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run, keeping the Gainsight pipeline efficient and Azure Synapse costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector comes with a 14-day free trial. Connect Gainsight to Azure Synapse and start syncing immediately — no credit card required.