Gainsight + Databricks
Gainsight is a customer success platform focused on helping companies maximize customer success and improve retention. It provides tools to monitor customer health, analyze data and feedback, and automate engagement workflows. Databricks, in turn, is a serverless big data solution that provides robust storage and large-scale data analytics capabilities.
With Erathos, you can integrate Gainsight data into Databricks in just minutes. Our platform handles the entire data movement process into your analytics environment and makes it easy to combine this data with other sources in your Data Warehouse. That way your team can focus on what actually drives value—uncovering actionable insights and making more data-driven decisions.
Which Gainsight data does Erathos sync with Databricks?
The integration automatically syncs Gainsight’s core objects:
Customer health (Health Score) — current score and historical trend
NPS — responses, detractors, passives, and promoters
Product usage — used features, frequency, and engagement
Churn risk — alerts, signals, and actions taken
Segments — customer segmentation rules and criteria
Interactions — meetings, QBRs, and CS touchpoint history
Why sync Gainsight with Databricks?
Gainsight centralizes the customer health view, but in isolation. In Databricks, you can combine health scores, NPS, and product usage with financial and support data—spotting churn signals weeks in advance, calculating the true financial impact of retention, and building predictive models with all the data at your disposal.
How it works
Erathos connects to Gainsight via the official API and syncs data incrementally—only new or updated records are processed in each run, keeping pipelines fast and Databricks costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Each run is fully observable: execution time, rows processed, context-rich errors, and instant alerts via Slack or email if anything goes wrong.
No credit card required.
Why do data teams choose Erathos for Gainsight?
Ready-to-use Gainsight connector
Connect Gainsight to Databricks and automatically sync customer health, NPS, product usage, and churn. Data-driven Customer Success with reliable, observable pipelines.
Full control over your Gainsight pipelines
Configure frequency, sync type, and partitioning by table. Data arrives in Databricks ready for ML, analytics, and ad hoc queries—with predictable cost.
End-to-end observability
Stop finding out about Gainsight failures only after the business team complains. Every run is logged with run time, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as something behaves unexpectedly — so your health scores and retention data stay reliable.
Why companies are moving data from Gainsight to Databricks with Erathos
Centralizing Gainsight data in Databricks has never been easier.
Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight connector, you can automatically sync customer health, NPS, usage, and churn data to Databricks—with full observability into every run and intelligent alerts.
Our Customers
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my company?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.
What Gainsight data does Erathos synchronize to Databricks?
Erathos syncs customer Health data, NPS, product usage, Segments, churn risks, and Gainsight interactions to Databricks. Scores and engagement metrics are also automatically exported.
How often does Erathos synchronize data from Gainsight to Databricks?
You can configure the sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Gainsight pipeline efficient and Databricks costs predictable.
What happens if a Gainsight sync fails?
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Is there a free trial period for the Gainsight connector?
Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight to Databricks and start syncing immediately—no credit card required.