Gainsight PX + BigQuery
Gainsight is a customer experience management platform focused on helping companies maximize customer success and improve retention. It provides tools to monitor customer health, analyze data and feedback, and automate engagement workflows. BigQuery, in turn, is a Google-developed serverless big data solution that delivers robust large-scale data storage and analytics capabilities.
With Erathos, you can integrate Gainsight data into BigQuery in just a few minutes. Our platform handles the entire data movement process into your analytics environment and makes it possible to join that data with other sources in your Data Warehouse. That way, your time goes to what really creates value — surfacing actionable insights and making more data-driven decisions.
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Connect your source
Authenticate your account and you're done. 100+ ready-made connectors, no code required.
Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
Which Gainsight data does Erathos sync with BigQuery?
The integration automatically syncs Gainsight's main objects:
- Customer health (Health Score) — current score and historical changes
- NPS — responses, detractors, passives, and promoters
- Product usage — used features, frequency, and engagement
- Churn risk — alerts, signals, and actions taken
- Segments — customer classification and segmentation criteria
- Interactions — meetings, QBRs, and customer success contact history
Why sync Gainsight with BigQuery?
Gainsight centralizes the customer health view, but in isolation. In BigQuery, you combine health score, NPS, and product usage with financial and support data — identifying churn signals weeks in advance, calculating the real financial impact of retention, and building predictive models with all available data.
How it works
Erathos connects to Gainsight via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and BigQuery costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Each run is logged with full observability: run time, processed rows, context-rich errors, and instant alerts via Slack or email if anything goes wrong.
Centralizing Gainsight data in BigQuery has never been easier.
Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight connector, you can automatically sync customer health, NPS, usage, and churn data to BigQuery—with full observability into every pipeline run and smart alerts.
Data in your data warehouse in minutes
Ready-to-use Gainsight connector
Connect Gainsight to BigQuery and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable, observable pipelines.
Learn moreFull control over your Gainsight pipelines
Configure schedule, frequency, and sync type at the table level. Incremental synchronization processes only new or modified records—keeping BigQuery costs low and your analyses always up to date.
Learn moreEnd-to-end observability
Stop finding out about Gainsight failures only after the business team complains. Every run is logged with run time, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as something behaves unexpectedly — so your health scores and retention data stay reliable.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Gainsight PX
Other sources that land in BigQuery
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.
Erathos syncs Customer Health, NPS, Product Usage, Segments, Churn Risk, and Gainsight Interactions data to BigQuery. Scores and engagement metrics are also automatically exported.
You can configure synchronization frequency at the table level, from every 5 minutes up to daily. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Gainsight pipeline efficient and BigQuery costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight to BigQuery and start syncing immediately—no credit card required.