Gainsight + BigQuery
Gainsight is a customer experience management platform focused on helping companies maximize customer success and improve retention. It provides tools to monitor customer health, analyze data and feedback, and automate engagement workflows. BigQuery, in turn, is a Google-developed serverless big data solution that delivers robust large-scale data storage and analytics capabilities.
With Erathos, you can integrate Gainsight data into BigQuery in just a few minutes. Our platform handles the entire data movement process into your analytics environment and makes it possible to join that data with other sources in your Data Warehouse. That way, your time goes to what really creates value — surfacing actionable insights and making more data-driven decisions.
Which Gainsight data does Erathos sync with BigQuery?
The integration automatically syncs Gainsight's main objects:
Customer health (Health Score) — current score and historical changes
NPS — responses, detractors, passives, and promoters
Product usage — used features, frequency, and engagement
Churn risk — alerts, signals, and actions taken
Segments — customer classification and segmentation criteria
Interactions — meetings, QBRs, and customer success contact history
Why sync Gainsight with BigQuery?
Gainsight centralizes the customer health view, but in isolation. In BigQuery, you combine health score, NPS, and product usage with financial and support data — identifying churn signals weeks in advance, calculating the real financial impact of retention, and building predictive models with all available data.
How it works
Erathos connects to Gainsight via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and BigQuery costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Each run is logged with full observability: run time, processed rows, context-rich errors, and instant alerts via Slack or email if anything goes wrong.
No credit card required.
Why do data teams choose Erathos for Gainsight?
Ready-to-use Gainsight connector
Connect Gainsight to BigQuery and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable, observable pipelines.
Full control over your Gainsight pipelines
Configure schedule, frequency, and sync type at the table level. Incremental synchronization processes only new or modified records—keeping BigQuery costs low and your analyses always up to date.
End-to-end observability
Stop finding out about Gainsight failures only after the business team complains. Every run is logged with run time, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as something behaves unexpectedly — so your health scores and retention data stay reliable.
Why companies move data from Gainsight to BigQuery with Erathos
Centralizing Gainsight data in BigQuery has never been easier.
Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight connector, you can automatically sync customer health, NPS, usage, and churn data to BigQuery—with full observability into every pipeline run and smart alerts.
Our Customers
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my company?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.
What Gainsight data does Erathos sync to BigQuery?
Erathos syncs Customer Health, NPS, Product Usage, Segments, Churn Risk, and Gainsight Interactions data to BigQuery. Scores and engagement metrics are also automatically exported.
How often does Erathos synchronize data from Gainsight to BigQuery?
You can configure synchronization frequency at the table level, from every 5 minutes up to daily. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Gainsight pipeline efficient and BigQuery costs predictable.
What happens if a Gainsight sync fails?
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Is there a free trial period for the Gainsight connector?
Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight to BigQuery and start syncing immediately—no credit card required.