Movidesk + Databricks
Movidesk is a cloud-based customer support platform that offers comprehensive solutions for ticket management, process automation, and effective communication. Databricks, in turn, is a serverless big data solution that provides robust capabilities for large-scale data storage and analytics.
With Erathos, you can integrate Movidesk data into Databricks in just minutes. Our platform handles the entire data movement process into your analytics environment and makes it easy to combine that data with other sources in your data warehouse. That way, your team can spend time on what truly drives value—extracting actionable insights and making more data-driven decisions.
Which Movidesk data does Erathos sync with Databricks?
The integration automatically syncs the main Movidesk objects:
Tickets — status, priority, assignee, and resolution time
Interactions — messages, replies, and conversation history
Agents — individual performance and support workload
SLAs — compliance, breaches, and metrics by category
CSAT — customer satisfaction scores and feedback
Tags and categories — contact-reason taxonomy
Why sync Movidesk with Databricks?
Movidesk data reveals what your customers need—but it lives separately from product, marketing, and finance data. In Databricks, you can correlate ticket volume with churn, calculate the true cost of support by segment, and identify which features generate the most support before they turn into critical issues.
How it works
Erathos connects to Movidesk through the official API and syncs your data incrementally—only new or updated records are processed on each run, keeping pipelines fast and Databricks costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is fully observable: execution time, processed rows, contextual errors, and instant alerts via Slack or email if anything goes wrong.
No credit card required.
Why do data teams choose Erathos for Movidesk?
Ready-to-use Movidesk connector
Connect Movidesk to Databricks in minutes. Tickets, interactions, SLAs, and agent data are automatically synced—ready for analysis without manual processing.
Total control over your Movidesk pipelines
Configure frequency, sync type, and partitioning by table. Data arrives in Databricks ready for ML, analytics, and ad hoc queries—with predictable cost.
End-to-end observability
Stop finding out about Movidesk failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Get automatic alerts via Slack, Discord, or email the moment anything deviates from expected behavior — with SLAs and satisfaction metrics always up to date.
Why companies move data from Movidesk to Databricks with Erathos
Centralizing Movidesk data in Databricks has never been easier.
Erathos is a data ingestion platform for support and data teams. With the Movidesk connector, you can automatically centralize tickets, interactions, SLAs, and customer support data in Databricks—keeping support data always available for analysis and dashboards.
Our Customers
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my company?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Movidesk to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.
What Movidesk data does Erathos sync to Databricks?
Erathos synchronizes Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction Ratings (CSAT) from Movidesk to Databricks. Custom ticket fields and service categories are also exported automatically.
How often does Erathos synchronize data from Movidesk to Databricks?
You can configure synchronization frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run, keeping the Movidesk pipeline efficient and Databricks costs predictable.
What happens if a Movidesk synchronization fails?
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Is there a free trial period for the Movidesk connector?
Yes. Every Erathos connector includes a 14-day free trial. Connect Movidesk to Databricks and start syncing immediately—no credit card required.