Intercom + ClickHouse
Intercom is a customer communication and support platform that offers an effective approach to managing customer interactions through chat, email, bots, and in-app messages. ClickHouse, on the other hand, is a column-oriented DBMS optimized for online analytical processing (OLAP) that provides robust storage and data analysis capabilities at scale.
With Erathos, you can integrate Intercom data into ClickHouse in just a few minutes. Our platform handles the entire process of moving data to your analytical environment, allowing you to blend it with other sources in your Data Warehouse. This frees up your time to focus on what actually drives value — extracting valuable insights and making more data-driven decisions.
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Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
What Intercom data does Erathos sync with ClickHouse?
The integration automatically syncs key Intercom objects:
- Tickets — status, priority, assignee, and resolution time
- Interactions — messages, replies, and conversation history
- Agents — individual performance and workload
- SLAs — compliance, breaches, and metrics by category
- CSAT — satisfaction ratings and customer feedback
- Tags and categories — taxonomy of contact reasons
Why sync Intercom with ClickHouse?
In ClickHouse, you run OLAP queries on your Intercom data in milliseconds, which is ideal for high-concurrency dashboards and high-volume time-series data.
How it works
Erathos connects to Intercom via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and ClickHouse costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
Centralizing Intercom data into ClickHouse has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Intercom connector, you can automatically centralize tickets, interactions, SLAs, and customer service data in ClickHouse — keeping your support metrics always ready for analysis and dashboards.
Data in your data warehouse in minutes
Ready-to-use Intercom connector
Connect Intercom to Clickhouse in minutes. Sync tickets, interactions, SLAs, and agent data automatically — ready for analysis with zero manual pipelines.
Learn moreFull control over your Intercom pipelines
Configure frequency and sync mode on a per-table basis. Data lands in ClickHouse optimized for OLAP queries, delivering millisecond-level analytics even across millions of rows.
Learn moreEnd-to-end observability
No more finding out about Intercom issues only after the business team complains. Every run is logged with runtime, rows processed, and error context. Automated alerts via Slack, Discord, or email as soon as something deviates from expected behavior—SLAs and satisfaction metrics always up to date.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Intercom
Other sources that land in ClickHouse
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Intercom to their data warehouse — with complete observability for every run, zero maintenance, and none of the opacity of traditional market tools.
Erathos syncs tickets, conversations, agents, SLAs, tags, and CSAT scores from Intercom to Clickhouse. Custom ticket fields and ticket categories are also exported automatically.
You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run, keeping your Intercom pipeline efficient and Clickhouse costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector comes with a 14-day free trial. Connect Intercom to ClickHouse and start syncing immediately — no credit card required.