Intercom + BigQuery
Intercom is a customer communications and support platform that provides an effective way to manage customer interactions through chat, email, bots, and in-app messaging. BigQuery, in turn, is a serverless Big Data solution developed by Google that delivers robust capabilities for storing and analyzing data at scale.
With Erathos, you can integrate Intercom data into BigQuery in just a few minutes. Our platform handles the entire data movement process into your analytics environment and makes it easy to blend that data with other sources in your Data Warehouse. That way, your time is focused on what actually drives value—extracting actionable insights and making more data-driven decisions.
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Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
Which Intercom data does Erathos sync to BigQuery?
The integration automatically syncs Intercom's core objects:
- Tickets — status, priority, assignee, and resolution time
- Interactions — messages, replies, and conversation history
- Agents — individual performance and support workload
- SLAs — compliance, breaches, and metrics by category
- CSAT — satisfaction ratings and customer comments
- Tags and categories — contact reason taxonomy
Why sync Intercom with BigQuery?
Intercom data shows what your customers need—but it sits apart from product, marketing, and finance data. In BigQuery, you can correlate ticket volume with churn, calculate the true cost of support by segment, and identify which features drive the most support before they become critical issues.
How it works
Erathos connects to Intercom via the official API and syncs your data incrementally—only new or updated records are processed in each run, keeping pipelines fast and BigQuery costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Each run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
Centralizing Intercom data in BigQuery has never been easier
Erathos is a data ingestion platform for support and data teams. With the Intercom connector, you automatically centralize tickets, interactions, SLAs, and support data in BigQuery—support data always available for analysis and dashboards.
Data in your data warehouse in minutes
Ready-to-use Intercom connector
Connect Intercom to BigQuery in minutes. Tickets, interactions, SLAs, and agent data automatically synced—ready for analysis without manual processing.
Learn moreFull control over your Intercom pipelines
Configure schedule, frequency, and sync type at the table level. Incremental synchronization processes only new or modified records—keeping BigQuery costs low and your analyses always up to date.
Learn moreEnd-to-end observability
No more finding out about Intercom issues only after the business team complains. Every run is logged with runtime, rows processed, and error context. Automated alerts via Slack, Discord, or email as soon as something deviates from expected behavior—SLAs and satisfaction metrics always up to date.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Intercom
Other sources that land in BigQuery
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Intercom to their data warehouse—with full observability into every run, zero maintenance, and without the opacity of traditional market tools.
Erathos syncs Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings from Intercom to BigQuery. Custom ticket fields and support categories are also exported automatically.
You can configure the sync frequency at the table level, from every 5 minutes to daily. Erathos uses incremental sync—only new or updated records are processed in each run, keeping the Intercom pipeline efficient and BigQuery costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Intercom to BigQuery and start syncing immediately—no credit card required.