Intercom + Redshift
Intercom is a customer communications and support platform that provides an effective way to manage customer interactions through chat, email, bots, and in-app messaging.
With Erathos, you can load Intercom data into Redshift in just a few minutes. Our platform handles the entire data movement process into your AWS data warehouse and makes it easy to combine that data with other sources. That way, your time goes toward what really drives value — turning data into insights and making data-driven decisions.
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Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
Which Intercom data does Erathos sync with Redshift?
The integration automatically syncs Intercom’s core objects:
- Tickets and cases — status, priority, channel, and response time
- Contacts and customers — interaction history and profile data
- Agents — workload, SLA, and performance metrics
- Categories and tags — classifications and reasons for contact
- Customer satisfaction (CSAT) — ratings, comments, and timestamps
- SLA and metrics — resolution time, first response time, and escalations
Why sync Intercom with Redshift?
In Redshift, you can connect this data to the AWS ecosystem — QuickSight for dashboards, SageMaker for ML, and S3 as a staging layer. Columnar storage optimized for petabyte-scale analytical queries with predictable billing. Ideal for teams already running on AWS.
How it works
Erathos connects to Intercom via the official API and syncs your data incrementally — only new or updated records are processed on each run. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination in Redshift. The sync uses incremental processing to keep Redshift costs predictable. You choose the sync frequency, the objects to sync, and the destination schema. Every run is logged with full observability: run time, rows processed, and alerts via Slack or email.
Centralizing Intercom data in Redshift has never been this simple
Erathos is a data ingestion platform built for support and data teams. With the Intercom connector, you automatically centralize conversations, users, and support data in Redshift — always up-to-date data, full observability into every run, and zero maintenance.
Get Intercom data into Redshift in minutes
Ready-to-use Intercom connector
Connect Intercom to Redshift and export data automatically. Centralize customer support data for analysis — no spreadsheets, no scripts.
Learn moreFull control over your Intercom pipelines
Set the schedule, frequency, and sync type at the table level. Set the frequency and sync type per table. Incremental sync for Redshift — only new records are processed in each run, without reprocessing everything from scratch and with predictable AWS costs.
Learn moreEnd-to-end observability
Stop finding out about Intercom failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as anything deviates from expectations — so your data stays fresh for analysis.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Intercom
Other sources that land in Redshift
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Intercom to their data warehouse — with full observability into every run, zero maintenance, and none of the black-box behavior of traditional market tools.
Erathos syncs Intercom tickets, conversations, agents, response times, SLAs, and customer satisfaction with your Data Warehouse, enabling comprehensive support analytics.
You can configure sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental sync — only new or updated records are processed in each run, keeping the Intercom pipeline efficient and Redshift costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Intercom to Redshift and start syncing right away — no credit card required.