Intercom + Supabase
Intercom is a customer communications and support platform that provides an effective way to manage customer interactions through chat, email, bots, and in-app messages.
With Erathos, you can sync data from Intercom to Supabase in just a few minutes. Our platform handles the entire data movement process to your open-source backend platform powered by PostgreSQL and makes it possible to combine that data with other sources. That way, your time goes to what really drives value — extracting insights and making data-driven decisions.
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Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
What Intercom data does Erathos sync with Supabase?
The integration automatically syncs Intercom’s core objects:
- Tickets and cases — status, priority, channel, and response time
- Contacts and customers — interaction history and profile data
- Agents — workload, SLA, and performance metrics
- Categories and tags — classifications and opening reasons
- Satisfaction (CSAT) — ratings, comments, and timestamps
- SLA and metrics — resolution time, first response time, and escalations
Why sync Intercom with Supabase?
In Supabase, your data is available through auto-generated REST and GraphQL APIs based on the schema — directly accessible from your application without extra layers. Row Level Security ensures each user only sees the data they’re supposed to see. Ideal for product teams that want analytical data available directly in the application database in real time.
How it works
Erathos connects to Intercom via the official API and syncs your data incrementally — only new or updated records are processed in each run. You choose the sync frequency (from every 5 minutes to daily), which objects to sync, and the target destination in Supabase. The sync uses intelligent UPSERTs in Supabase (PostgreSQL) to ensure data consistency. You choose the sync frequency, the objects to sync, and the target schema. Every run is fully observable, with execution time, processed rows, and alerts via Slack or email.
Centralizing Intercom data in Supabase has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Intercom connector, you automatically centralize conversations, users, and support data in Supabase — always up-to-date data, complete observability into every run, and zero maintenance.
Intercom data in Supabase in minutes
Ready-to-use Intercom connector
Connect Intercom to Supabase and automatically export data. Centralize customer support data for analysis — no spreadsheets, no scripts.
Learn moreFull control over your Intercom pipelines
Configure scheduling, frequency, and sync type at the table level. Configure sync frequency and type on a per-table basis. Erathos uses smart UPSERT in Supabase — data is available via REST, GraphQL, and Realtime Subscriptions as soon as it lands in the database.
Learn moreEnd-to-end observability
Stop finding Intercom issues only when the business team starts complaining. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off script — so your data stays fresh for analysis.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Intercom
Other sources that land in Supabase
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Intercom to their data warehouse — with full visibility into every run, zero maintenance, and none of the black-box opacity of traditional market tools.
Erathos syncs Intercom tickets, conversations, agents, response times, SLAs, and customer satisfaction with your Data Warehouse, enabling full support analytics.
You can configure sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncing — only new or updated records are processed on each run, keeping the Intercom pipeline efficient and Supabase costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Intercom to Supabase and start syncing right away — no credit card required.