tickets
65 fields- Some of the fields
actionCountactionsbaseStatuscategoryccchatGroupchatTalkTimechatWaitingTimechatWidgetclientsclosedIncontactFormand 53 more
Movidesk + Databricks
Movidesk is a cloud-based customer support platform that offers comprehensive solutions for ticket management, process automation, and effective communication.
With Erathos, you can integrate Movidesk data into Databricks in just minutes. Our platform handles the entire data movement process into your analytics environment and makes it easy to combine that data with other sources in your data warehouse. That way, your team can spend time on what truly drives value—extracting actionable insights and making more data-driven decisions.
14-day free trial. No credit card required.
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Simplified extraction and ingestion
Move data in a few clicks
Connect your source
Authenticate your account and you're done. 100+ ready-made connectors, no code required.
Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
Which Movidesk data does Erathos sync with Databricks?
The integration automatically syncs the main Movidesk objects:
- Tickets — status, priority, assignee, and resolution time
- Interactions — messages, replies, and conversation history
- Agents — individual performance and support workload
- SLAs — compliance, breaches, and metrics by category
- CSAT — customer satisfaction scores and feedback
- Tags and categories — contact-reason taxonomy
Why sync Movidesk with Databricks?
Movidesk data reveals what your customers need—but it lives separately from product, marketing, and finance data. In Databricks, you can correlate ticket volume with churn, calculate the true cost of support by segment, and identify which features generate the most support before they turn into critical issues.
Available data
What Movidesk sends to Databricks
8 Movidesk tables can be synced to Databricks. Each table is created in Databricks with the same name it has in the connector, inside the schema you choose when setting up the connection.
A closer look at some tables
persons
23 fields- Some of the fields
accessProfileaddressesbossIdbusinessNameclassificationcodeReferenceAdditionalcontactscorporateNamecpfCnpjcreatedDatecultureIdemailsand 11 more
surveys_responses
8 fields- Some of the fields
clientIdcommentaryidquestionIdresponseDateticketIdtypevalue
A first query in Databricks
Reading the Movidesk tickets table straight from Databricks. Replace your_schema with the schema you chose for the connection.
SELECT
`actionCount`,
actions,
`baseStatus`,
category
FROM your_schema.tickets
LIMIT 10Available tables
activitiespersonssurveys_questionssurveys_responsesticketstickets_pasttimeAgreementtimeAgreementConsumption· under timeAgreement
Why companies move data from Movidesk to Databricks with Erathos
Centralizing Movidesk data in Databricks has never been easier.
Erathos is a data ingestion platform for support and data teams. With the Movidesk connector, you can automatically centralize tickets, interactions, SLAs, and customer support data in Databricks—keeping support data always available for analysis and dashboards.
Why do data teams choose Erathos for Movidesk?
Data in your data warehouse in minutes
Ready-to-use Movidesk connector
Connect Movidesk to Databricks in minutes. Tickets, interactions, SLAs, and agent data are automatically synced—ready for analysis without manual processing.
Learn moreTotal control over your Movidesk pipelines
Configure frequency, sync type, and partitioning by table. Data arrives in Databricks ready for ML, analytics, and ad hoc queries—with predictable cost.
Learn moreEnd-to-end observability
Stop finding out about Movidesk failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Get automatic alerts via Slack, Discord, or email the moment anything deviates from expected behavior — with SLAs and satisfaction metrics always up to date.
Learn more14-day free trial. No credit card required.
Our partners
Building data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
Bruno RossoData Analyst, Brick Software
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
Matheus NunesCTO & co-founder, WePayments
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
Carlos SchwabeCo-Founder & CDO, Brick
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
Thiago PazCFO, Brick
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
Gustavo LoforteTechnology Manager, CCM Group
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Sayuri ValenteProject Manager, Xperiun
Explore
Other paths for your data
Other destinations for Movidesk
Other sources that land in Databricks
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
FAQ
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Movidesk to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.
Erathos synchronizes Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction Ratings (CSAT) from Movidesk to Databricks. Custom ticket fields and service categories are also exported automatically.
You can configure synchronization frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run, keeping the Movidesk pipeline efficient and Databricks costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Movidesk to Databricks and start syncing immediately—no credit card required.