Freshchat + Amazon S3
Freshchat is a messaging and live chat platform designed to make communication between businesses and customers easier.
With Erathos, you can integrate Freshchat data into Amazon S3 in just a few minutes. Our platform handles the entire data movement process into your data lake and lets you combine that data with other sources. That way, your time goes toward what really creates value — extracting insights and making data-driven decisions.
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Connect your source
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Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
Which Freshchat data does Erathos sync with Amazon S3?
The integration automatically syncs the main Freshchat objects:
- Tickets and support cases — status, priority, channel, and response time
- Contacts and customers — interaction history and profile data
- Agents — workload, SLA, and performance metrics
- Categories and tags — classifications and case reasons
- Satisfaction (CSAT) — ratings, comments, and timestamps
- SLA and metrics — resolution time, first response time, and escalations
Why sync Freshchat with Amazon S3?
With Amazon S3 and Iceberg, your data is stored as Parquet files with time travel and schema evolution support — ready to be queried with Athena, Spark, Trino, or any query engine in your stack. Ideal for low-cost archiving and ML feature stores.
How it works
Erathos connects to Freshchat through the official API and syncs your data incrementally — only new or updated records are processed on each run. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination in Amazon S3. The sync uses automatic partitioning and Parquet file optimization. You choose the sync frequency, the objects to sync, and the destination bucket. Each run is logged with full observability: execution time, processed rows, contextual errors, and alerts via Slack or email.
Centralizing Freshchat data in Amazon S3 has never been so simple
Erathos is a data ingestion platform built for support and data teams. With the Freshchat connector, you can automatically centralize conversations, tickets, and support metrics in Amazon S3 — always up-to-date data, with full observability into every run and zero maintenance.
Freshchat data in Amazon S3 in minutes
Ready-to-use Freshchat connector
Connect Freshchat to Amazon S3 and automatically export data. Centralize customer support data for analysis—no spreadsheets, no scripts.
Learn moreFull control over your Freshchat pipelines
Configure the schedule, frequency, and sync type at the table level. Configure partitioning, file format, and write frequency at the table level. The Iceberg format ensures ACID compliance and schema evolution — without full bucket rewrites.
Learn moreEnd-to-end observability
Stop finding Freshchat failures only after the business team complains. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email the moment something goes off track—so your analytics always have fresh data.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Freshchat
Other sources that land in Amazon S3
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshchat to their data warehouse—with full observability into every run, zero maintenance, and none of the black-box behavior of traditional market tools.
Erathos syncs Freshchat tickets, conversations, agents, response times, SLAs, and customer satisfaction with your data warehouse, enabling end-to-end support analytics.
You can configure sync frequency at the table level, from every 5 minutes to daily. Erathos uses incremental sync — only new or updated records are processed in each run, keeping the Freshchat pipeline efficient and Amazon S3 costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Freshchat to Amazon S3 and start syncing right away — no credit card required.