Freshchat + Azure Synapse
Freshchat is a messaging and live chat platform designed to facilitate communication between businesses and customers. Azure Synapse, in turn, is a serverless Big Data solution developed by Microsoft that provides robust data warehousing and large-scale data analytics capabilities.
With Erathos, you can integrate Freshchat data into Azure Synapse in just a few minutes. Our platform handles the entire data movement process from Freshchat to your analytical environment, allowing you to blend your data with other sources in your Data Warehouse. This keeps your focus on what actually drives value — extracting valuable insights and making more data-driven decisions.
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Connect your source
Authenticate your account and you're done. 100+ ready-made connectors, no code required.
Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
What Freshchat data does Erathos sync to Azure Synapse?
The integration automatically syncs key Freshchat objects:
- Tickets — status, priority, assignee, and resolution time
- Interactions — messages, replies, and conversation history
- Agents — individual performance and workload
- SLAs — compliance, breaches, and metrics by category
- CSAT — satisfaction ratings and customer feedback
- Tags and categories — taxonomy of contact reasons
Why sync Freshchat to Azure Synapse?
In Azure Synapse, you integrate Freshchat data with the Microsoft ecosystem: Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale.
How it works
Erathos connects to Freshchat via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Azure Synapse costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every execution is logged with full observability: runtime, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
Centralizing Freshchat data in Azure Synapse has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Freshchat connector, you can automatically centralize tickets, interactions, SLAs, and customer service data in Azure Synapse — keeping your support data always ready for analysis and dashboards.
Data in your data warehouse in minutes
Out-of-the-box Freshchat connector
Connect Freshchat to Azure Synapse in minutes. Automatically sync tickets, interactions, SLAs, and agent data — ready for analysis without manual pipeline engineering.
Learn moreComplete control over your Freshchat pipelines
Configure sync frequency and type per table. Data arrives in Azure Synapse integrated with the Microsoft ecosystem, Power BI, Azure Data Factory, and ML pipelines ready for use.
Learn moreEnd-to-end observability
No more finding out about Freshchat failures when the business team complains. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as anything deviates from expected behavior — SLAs and satisfaction metrics always stay up to date.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Freshchat
Other sources that land in Azure Synapse
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshchat to their data warehouse — with full observability into every execution, zero maintenance, and none of the opacity of traditional market tools.
Erathos syncs Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings from Freshchat to Azure Synapse. Custom ticket fields and support categories are also automatically exported.
You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs — only new or updated records are processed in each run, keeping your Freshchat pipeline efficient and your Azure Synapse costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Freshchat to Azure Synapse and start syncing immediately — no credit card required.