Freshchat + Supabase
Freshchat is a messaging and live chat platform designed to make communication between businesses and customers easier.
With Erathos, you can integrate Freshchat data into Supabase in just a few minutes. Our platform handles the entire data movement process to your open-source backend platform with PostgreSQL and allows that data to be combined with other sources. That way, your time is focused on what really creates value — extracting insights and making data-driven decisions.
No credit card required. Upgrade whenever you want.
Trusted by great companies
Move data in a few clicks
Connect your source
Authenticate your account and you're done. 100+ ready-made connectors, no code required.
Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
What Freshchat data does Erathos sync with Supabase?
The integration automatically syncs the main Freshchat objects:
- Tickets and support requests — status, priority, channel, and response time
- Contacts and customers — interaction history and profile data
- Agents — workload, SLA, and performance metrics
- Categories and tags — classifications and opening reasons
- Satisfaction (CSAT) — ratings, comments, and timestamps
- SLA and metrics — resolution time, first response time, and escalations
Why sync Freshchat with Supabase?
In Supabase, your data is available through auto-generated REST and GraphQL APIs based on the schema — accessible directly from your application without extra layers. Row Level Security ensures that each user only sees the data they’re supposed to see. Ideal for product teams that want analytical data available in the application database in real time.
How it works
Erathos connects to Freshchat via the official API and syncs your data incrementally — only new or updated records are processed in each run. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination schema in Supabase. The sync uses intelligent UPSERTs in Supabase (PostgreSQL) to ensure data consistency. You choose the sync frequency, the objects to sync, and the destination schema. Each run is logged with full observability: execution time, rows processed, and alerts via Slack or email.
Centralizing Freshchat data in Supabase has never been easier
Erathos is a data ingestion platform built for support and data teams. With the Freshchat connector, you automatically centralize conversations, tickets, and support metrics in Supabase — always up-to-date data, full visibility into every run, and zero maintenance.
Freshchat data in Supabase in minutes
Ready-to-use Freshchat connector
Connect Freshchat to Supabase and automatically export data. Centralize customer support information for analysis — no spreadsheets and no scripts.
Learn moreFull control over your Freshchat pipelines
Configure scheduling, frequency, and sync type at the table level. Configure sync frequency and type on a per-table basis. Erathos uses smart UPSERT in Supabase — data is available via REST, GraphQL, and Realtime Subscriptions as soon as it lands in the database.
Learn moreEnd-to-end observability
Stop finding out about Freshchat failures only when the business team complains. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as anything goes off track — so your data stays fresh for analysis.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Freshchat
Other sources that land in Supabase
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshchat to their data warehouse—with full observability into every run, zero maintenance, and none of the black-box opacity of traditional market tools.
Erathos syncs Freshchat tickets, conversations, agents, response times, SLAs, and customer satisfaction with your data warehouse, enabling end-to-end support analytics.
You can set the sync frequency from every 5 minutes up to daily, on a per-table basis. Erathos uses incremental sync — only new or updated records are processed in each run, keeping the Freshchat pipeline efficient and Supabase costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Freshchat to Supabase and start syncing right away — no credit card required.