Zendesk + PostgreSQL
Zendesk is a customer service platform that offers a variety of tools for companies to manage customer interactions. PostgreSQL, in turn, is a highly robust and scalable open-source relational database management system. It supports a wide range of data types and advanced features.
With Erathos, you can integrate Zendesk data into PostgreSQL in just a few minutes. Our platform handles the entire data movement process into your analytics environment and lets you join that data with other sources in your Data Warehouse. That way, your time is spent on what really drives value — extracting meaningful insights and making more data-driven decisions.
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Connect your source
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Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
Which Zendesk data does Erathos sync with PostgreSQL?
The integration automatically syncs Zendesk's main objects:
- Tickets — status, priority, assignee, and resolution time
- Interactions — messages, replies, and conversation history
- Agents — individual performance and support workload
- SLAs — compliance, breaches, and metrics by category
- CSAT — satisfaction ratings and customer comments
- Tags and categories — contact reason taxonomy
Why sync Zendesk with PostgreSQL?
Zendesk data reveals what your customers need — but it stays separate from product, marketing, and finance data. In PostgreSQL, you can correlate ticket volume with churn, calculate the true cost of support by segment, and identify which features generate the most support before they turn into critical issues.
How it works
Erathos connects to Zendesk via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and PostgreSQL costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Each run is logged with full observability: execution time, processed rows, contextual errors, and instant alerts via Slack or email if anything goes wrong.
Centralizing Zendesk data in PostgreSQL has never been easier.
Erathos is a data ingestion platform for support and data teams. With the Zendesk connector, you can automatically centralize tickets, interactions, SLAs, and support data in PostgreSQL—so support data is always available for analysis and dashboards.
Data in your data warehouse in minutes
Ready-to-use Zendesk connector
Connect Zendesk to PostgreSQL in minutes. Tickets, interactions, SLAs, and agent data are automatically synced—ready for analysis with no manual processing.
Learn moreTotal control over your Zendesk pipelines
Configure sync frequency and type by table. Erathos uses intelligent UPSERT in PostgreSQL—ensuring data consistency even during reprocessing.
Learn moreEnd-to-end observability
No more discovering Zendesk issues only when the business team starts complaining. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — SLAs and satisfaction metrics always up to date.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Zendesk
Other sources that land in PostgreSQL
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Zendesk to their data warehouse—with full observability into every pipeline run, zero maintenance, and none of the black-box opacity of traditional market tools.
Erathos syncs Zendesk Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings to PostgreSQL. Custom ticket fields and support categories are also exported automatically.
You can configure the sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Zendesk pipeline efficient and PostgreSQL costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Zendesk to PostgreSQL and start syncing immediately—no credit card required.