Zendesk + BigQuery
Zendesk is a customer service platform that offers a variety of tools for businesses to manage customer interactions. Amazon Redshift, on the other hand, is a cloud data warehouse designed for fast and efficient analysis of large data volumes.
With Erathos, your Zendesk data arrives in BigQuery in minutes, ready to be joined with other business sources in ad-hoc queries, without your team having to manage ingestion infrastructure.
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Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
What Zendesk data does Erathos sync with Redshift?
The integration automatically syncs key Zendesk objects:
- Tickets: status, priority, assignee, and resolution time
- Interactions: messages, replies, and conversation history
- Agents: individual performance and ticket load
- SLAs: compliance, breaches, and metrics by category
- CSAT: satisfaction ratings and customer feedback
- Tags and categories: taxonomy of contact reasons
Why sync Zendesk to BigQuery?
In BigQuery, you can join Zendesk data with other business sources, running ad-hoc queries in seconds across large volumes without managing any infrastructure.
How it works
Erathos connects to Zendesk via their official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and BigQuery costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: run time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
Centralizing Zendesk data in BigQuery has never been easier.
Erathos is a data ingestion platform for support and data teams. With the Zendesk connector, you automatically centralize tickets, interactions, SLAs, and customer support data in BigQuery—support data always available for analysis and dashboards.
Data in your data warehouse in minutes
Ready-to-use Zendesk connector
Connect Zendesk to BigQuery in minutes. Tickets, interactions, SLAs, and agent data are synced automatically—ready for analysis with no manual processing.
Learn moreTotal control over your Zendesk pipelines
Configure schedule, frequency, and sync type at the table level. Incremental synchronization processes only new or modified records—keeping BigQuery costs low and your analyses always up to date.
Learn moreEnd-to-end observability
No more discovering Zendesk issues only when the business team starts complaining. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — SLAs and satisfaction metrics always up to date.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Zendesk
Other sources that land in BigQuery
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Zendesk to their data warehouse—with full observability into every pipeline run, zero maintenance, and none of the black-box opacity of traditional market tools.
Erathos synchronizes Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings from Zendesk to BigQuery. Custom ticket fields and support categories are also exported automatically.
You can configure sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Zendesk pipeline efficient and BigQuery costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Zendesk to BigQuery and start syncing immediately—no credit card required.