Zendesk + BigQuery
Zendesk is a customer support platform that offers a range of tools for companies to manage customer interactions. BigQuery, in turn, is a serverless Big Data solution developed by Google that provides robust large-scale data storage and analytics capabilities.
With Erathos, you can integrate Zendesk data into BigQuery in just a few minutes. Our platform handles the entire data movement process into your analytics environment and lets you combine that data with other sources in your Data Warehouse. That way, your time is focused on what truly creates value—extracting actionable insights and making more data-driven decisions.
Which Zendesk data does Erathos sync with BigQuery?
The integration automatically syncs Zendesk's core objects:
Tickets — status, priority, assignee, and resolution time
Interactions — messages, replies, and conversation history
Agents — individual performance and support load
SLAs — compliance, breaches, and metrics by category
CSAT — satisfaction ratings and customer comments
Tags and categories — taxonomy of contact reasons
Why sync Zendesk with BigQuery?
Zendesk data reveals what your customers need — but it lives separately from product, marketing, and finance data. In BigQuery, you can correlate ticket volume with churn, calculate the true cost of support by segment, and identify which features generate the most support before they turn into critical issues.
How it works
Erathos connects to Zendesk via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and BigQuery costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the target dataset. Each run is logged with full observability: runtime, processed rows, errors with context, and instant alerts via Slack or email if anything goes wrong.
No credit card required.
Why data teams choose Erathos for Zendesk?
Ready-to-use Zendesk connector
Connect Zendesk to BigQuery in minutes. Tickets, interactions, SLAs, and agent data are synced automatically—ready for analysis with no manual processing.
Total control over your Zendesk pipelines
Configure schedule, frequency, and sync type at the table level. Incremental synchronization processes only new or modified records—keeping BigQuery costs low and your analyses always up to date.
End-to-end observability
No more discovering Zendesk issues only when the business team starts complaining. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — SLAs and satisfaction metrics always up to date.
Why companies are moving data from Zendesk to BigQuery with Erathos
Centralizing Zendesk data in BigQuery has never been easier.
Erathos is a data ingestion platform for support and data teams. With the Zendesk connector, you automatically centralize tickets, interactions, SLAs, and customer support data in BigQuery—support data always available for analysis and dashboards.
Our Customers
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Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my company?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Zendesk to their data warehouse—with full observability into every pipeline run, zero maintenance, and none of the black-box opacity of traditional market tools.
What Zendesk data does Erathos sync to BigQuery?
Erathos synchronizes Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings from Zendesk to BigQuery. Custom ticket fields and support categories are also exported automatically.
How often does Erathos synchronize data from Zendesk to BigQuery?
You can configure sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Zendesk pipeline efficient and BigQuery costs predictable.
What happens if a Zendesk sync fails?
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Is there a free trial period for the Zendesk connector?
Yes. Every Erathos connector includes a 14-day free trial. Connect Zendesk to BigQuery and start syncing immediately—no credit card required.