Freshchat + Amazon S3
Freshchat is a messaging and live chat platform designed to make communication between businesses and customers easier.
With Erathos, you can integrate Freshchat data into Amazon S3 in just a few minutes. Our platform handles the entire data movement process into your data lake and lets you combine that data with other sources. That way, your time goes toward what really creates value — extracting insights and making data-driven decisions.
Which Freshchat data does Erathos sync with Amazon S3?
The integration automatically syncs the main Freshchat objects:
Tickets and support cases — status, priority, channel, and response time
Contacts and customers — interaction history and profile data
Agents — workload, SLA, and performance metrics
Categories and tags — classifications and case reasons
Satisfaction (CSAT) — ratings, comments, and timestamps
SLA and metrics — resolution time, first response time, and escalations
Why sync Freshchat with Amazon S3?
With Amazon S3 and Iceberg, your data is stored as Parquet files with time travel and schema evolution support — ready to be queried with Athena, Spark, Trino, or any query engine in your stack. Ideal for low-cost archiving and ML feature stores.
How it works
Erathos connects to Freshchat through the official API and syncs your data incrementally — only new or updated records are processed on each run. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination in Amazon S3. The sync uses automatic partitioning and Parquet file optimization. You choose the sync frequency, the objects to sync, and the destination bucket. Each run is logged with full observability: execution time, processed rows, contextual errors, and alerts via Slack or email.
No credit card required.
Why do data teams choose Erathos for Freshchat?
Ready-to-use Freshchat connector
Connect Freshchat to Amazon S3 and automatically export data. Centralize customer support data for analysis—no spreadsheets, no scripts.
Full control over your Freshchat pipelines
Configure the schedule, frequency, and sync type at the table level. Configure partitioning, file format, and write frequency at the table level. The Iceberg format ensures ACID compliance and schema evolution — without full bucket rewrites.
End-to-end observability
Stop finding Freshchat failures only after the business team complains. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email the moment something goes off track—so your analytics always have fresh data.
Why companies move data from Freshchat to Amazon S3 with Erathos
Centralizing Freshchat data in Amazon S3 has never been so simple
Erathos is a data ingestion platform built for support and data teams. With the Freshchat connector, you can automatically centralize conversations, tickets, and support metrics in Amazon S3 — always up-to-date data, with full observability into every run and zero maintenance.
Our Customers
1
Bruno Rosso
Data Analyst
Every new source implementation, if I had to do it alone, would take me about two or three months. With Erathos, it's done in a few hours. I don't need a data engineer's skillset to deliver real value with company data.
10
Luis Ribas
CTO
I can describe my experience with Erathos as seamless; we had no major issues migrating from our old data pipeline platform. Their support is always impeccable, both in answering questions and resolving issues. I highly recommend them, without a doubt.
11
Sayuri Valente
Project Manager
The robustness and efficiency of Erathos's connectors—whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul—make the entire pipeline much faster and more reliable. The technical documentation is extremely well-crafted and intuitive, which greatly legacy simplifies implementation.
2
Kauê Raizer
Co-founder
Centralizing our data with Erathos gave us a roadmap to structure the company: today, we can view NPS and churn in a consolidated way and use that to drive decisions. If I were to give advice to another founder, it would be: centralize your data from day one.
3
Matheus Nunes
CTO & Co-founder
Erathos revolutionized data management at WE. By integrating multiple SaaS platforms into a single DW, our engineering team can now focus on the core business. We implemented dashboards providing insights across all departments, enriching our data culture and streamlining decision-making.
4
Fernando R.
Head of Data
Erathos brought an incredible boost in productivity. With no worries about data ingestion, the team focused on strategy rather than pipeline maintenance. Implementing a new connector takes minutes, and the reliability is outstanding. It was one of the best decisions we've made.
5
Carlos Schwabe
Co-Founder & CDO
We used to have a lot of rework, but not anymore. Working this way is much more efficient. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.
6
Fernando Costa
CTO & Co-founder
It was impossible to run our operations on spreadsheets. Erathos was a perfect fit: they became the data engineer I didn't have. We managed to reduce analysis time, establish weekly data rituals, and, most importantly, trust the data we use.
7
Thiago Paz
CFO
If I didn't have this infrastructure, I would need three or four people to do what Erathos does today. I was able to drive real value from my data with a much leaner team than I ever imagined needing.
8
Felipe Corrêa
CTO & Co-founder
Erathos is essential for anyone looking for a quick go-live when centralizing data from multiple sources. We successfully integrated 6 different data sources in a single day, something that would have taken weeks without Erathos.
1
Bruno Rosso
Data Analyst
Every new source implementation, if I had to do it alone, would take me about two or three months. With Erathos, it's done in a few hours. I don't need a data engineer's skillset to deliver real value with company data.
10
Luis Ribas
CTO
I can describe my experience with Erathos as seamless; we had no major issues migrating from our old data pipeline platform. Their support is always impeccable, both in answering questions and resolving issues. I highly recommend them, without a doubt.
11
Sayuri Valente
Project Manager
The robustness and efficiency of Erathos's connectors—whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul—make the entire pipeline much faster and more reliable. The technical documentation is extremely well-crafted and intuitive, which greatly legacy simplifies implementation.
2
Kauê Raizer
Co-founder
Centralizing our data with Erathos gave us a roadmap to structure the company: today, we can view NPS and churn in a consolidated way and use that to drive decisions. If I were to give advice to another founder, it would be: centralize your data from day one.
3
Matheus Nunes
CTO & Co-founder
Erathos revolutionized data management at WE. By integrating multiple SaaS platforms into a single DW, our engineering team can now focus on the core business. We implemented dashboards providing insights across all departments, enriching our data culture and streamlining decision-making.
4
Fernando R.
Head of Data
Erathos brought an incredible boost in productivity. With no worries about data ingestion, the team focused on strategy rather than pipeline maintenance. Implementing a new connector takes minutes, and the reliability is outstanding. It was one of the best decisions we've made.
5
Carlos Schwabe
Co-Founder & CDO
We used to have a lot of rework, but not anymore. Working this way is much more efficient. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.
6
Fernando Costa
CTO & Co-founder
It was impossible to run our operations on spreadsheets. Erathos was a perfect fit: they became the data engineer I didn't have. We managed to reduce analysis time, establish weekly data rituals, and, most importantly, trust the data we use.
7
Thiago Paz
CFO
If I didn't have this infrastructure, I would need three or four people to do what Erathos does today. I was able to drive real value from my data with a much leaner team than I ever imagined needing.
8
Felipe Corrêa
CTO & Co-founder
Erathos is essential for anyone looking for a quick go-live when centralizing data from multiple sources. We successfully integrated 6 different data sources in a single day, something that would have taken weeks without Erathos.
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos, and how can it help my business?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshchat to their data warehouse—with full observability into every run, zero maintenance, and none of the black-box behavior of traditional market tools.
What Freshchat data does Erathos sync to Amazon S3?
Erathos syncs Freshchat tickets, conversations, agents, response times, SLAs, and customer satisfaction with your data warehouse, enabling end-to-end support analytics.
How often does Erathos sync data from Freshchat to Amazon S3?
You can configure sync frequency at the table level, from every 5 minutes to daily. Erathos uses incremental sync — only new or updated records are processed in each run, keeping the Freshchat pipeline efficient and Amazon S3 costs predictable.
What happens if a Freshchat sync fails?
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.
Is there a free trial period for the Freshchat connector?
Yes. Every Erathos connector includes a 14-day free trial. Connect Freshchat to Amazon S3 and start syncing right away — no credit card required.