CustomerX + Azure Synapse
CustomerX is a customer success platform that helps companies manage customer relationships by streamlining processes like onboarding, retention, and revenue expansion through automation, health scores, and integrations with a wide range of tools. Azure Synapse, in turn, is a Microsoft Azure cloud service that combines big data and data warehousing, making it possible to analyze large volumes of data from multiple sources using SQL-based analytics and machine learning.
With Erathos, you can integrate CustomerX data into Azure Synapse in just a few minutes. Our platform handles the entire data movement process into your analytics environment and lets you join that data with other sources in your Data Warehouse. That way, your time is focused on what really creates value — uncovering actionable insights and making more data-driven decisions.
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Connect your source
Authenticate your account and you're done. 100+ ready-made connectors, no code required.
Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
What CustomerX data does Erathos sync with Azure Synapse?
The integration automatically syncs the main CustomerX objects:
- Customer health (Health Score) — current score and historical trend
- NPS — responses, detractors, passives, and promoters
- Product usage — features used, frequency, and engagement
- Churn risk — alerts, signals, and actions taken
- Segments — customer segmentation criteria and classifications
- Interactions — meetings, QBRs, and customer success contact history
Why sync CustomerX with Azure Synapse?
CustomerX centralizes the customer health view, but in isolation. In Azure Synapse, you combine health score, NPS, and product usage with financial and support data — spotting churn signals weeks in advance, calculating the real financial impact of retention, and building predictive models with all available data.
How it works
Erathos connects to CustomerX via the official API and syncs your data incrementally — only new or updated records are processed on each run, keeping pipelines fast and Azure Synapse costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Each run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
Centralizing CustomerX data in Azure Synapse has never been easier
Erathos is a data ingestion platform for Customer Success and data teams. With the CustomerX connector, you can automatically sync customer health, NPS, product usage, and churn data to Azure Synapse—with full observability into every pipeline run and intelligent alerting.
Data in your data warehouse in minutes
CustomerX connector ready to use
Connect CustomerX to Azure Synapse and automatically sync customer health, NPS, product usage, and churn. Data-driven Customer Success with reliable, observable pipelines.
Learn moreTotal control over your CustomerX pipelines
Configure frequency, sync type, and table distribution. Data arrives in Azure Synapse ready for analytical workloads and integration with Power BI.
Learn moreEnd-to-end observability
No more finding out CustomerX is failing when the business team complains. Every job run is logged with runtime, rows processed, and error context. Automatic alerts via Slack, Discord, or email the moment anything goes off track — so your health scores and retention data stay reliable.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for CustomerX
Other sources that land in Azure Synapse
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like CustomerX to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.
Erathos syncs Customer Health, NPS, Product Usage, Segments, Churn Risks, and CustomerX Interactions data to Azure Synapse. Engagement scores and metrics are also exported automatically.
You can configure the sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping CustomerX’s pipeline efficient and Azure Synapse costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect CustomerX to Azure Synapse and start syncing immediately—no credit card required.