CustomerX + Amazon S3
CustomerX is a Customer Success platform that helps companies manage customer relationships by streamlining processes such as onboarding, retention, and revenue expansion through automations, health scores, and integrations with various tools. Amazon S3, in turn, is a scalable cloud storage service from AWS used to store and retrieve large volumes of data.
With Erathos, you can integrate CustomerX data into S3 in just a few minutes. Our platform handles the entire data movement process to your analytics environment and lets you combine the data with other sources in your Data Warehouse. That way, your time is focused on what actually creates value — extracting valuable insights and making more data-driven decisions.
Which CustomerX data does Erathos sync with Amazon S3?
The integration automatically syncs the main CustomerX objects:
Customer health (Health Score) — current score and historical trend
NPS — responses, detractors, passives, and promoters
Product usage — features used, frequency, and engagement
Churn risk — alerts, signals, and actions taken
Segments — customer classification and segmentation criteria
Interactions — meetings, QBRs, and CS contact history
Why sync CustomerX with Amazon S3?
CustomerX centralizes the customer health view, but in a silo. In Amazon S3, you can combine health score, NPS, and product usage with financial and support data — identifying churn signals weeks in advance, calculating the real financial impact of retention, and building predictive models with all available data.
How it works
Erathos connects to CustomerX via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Amazon S3 costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Each run is logged with full observability: execution time, processed rows, errors with context, and instant alerts via Slack or email if anything goes wrong.
No credit card required.
Why do data teams choose Erathos for CustomerX?
CustomerX connector ready to use
Connect CustomerX to Amazon S3 and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable, observable pipelines.
Total control over your CustomerX pipelines
Configure the frequency, partitioning, and format of files generated in S3. Data arrives organized by date and time—ready for Athena, Spark, or any tool.
End-to-end observability
No more finding out CustomerX is failing when the business team complains. Every job run is logged with runtime, rows processed, and error context. Automatic alerts via Slack, Discord, or email the moment anything goes off track — so your health scores and retention data stay reliable.
Why companies move data from CustomerX to Amazon S3 with Erathos
Centralizing CustomerX data in Amazon S3 has never been easier
Erathos is a data ingestion platform for Customer Success and data teams. With the CustomerX connector, you automatically sync customer health, NPS, product usage, and churn data to Amazon S3—with full observability into every run and smart alerts.
Our Customers
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my company?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like CustomerX to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.
What CustomerX data does Erathos synchronize to Amazon S3?
Erathos syncs customer health data, NPS, product usage, segments, churn risk, and CustomerX interactions to Amazon S3. Engagement scores and metrics are also automatically exported.
How often does Erathos synchronize data from CustomerX to Amazon S3?
You can configure the sync frequency from every 5 minutes up to once a day, at the table level. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the CustomerX pipeline efficient and Amazon S3 costs predictable.
What happens if a CustomerX synchronization fails?
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Is there a free trial period for the CustomerX connector?
Yes. Every Erathos connector includes a 14-day free trial. Connect CustomerX to Amazon S3 and start syncing immediately—no credit card required.