Track.co + Azure Synapse
Track.co is a customer experience management platform that helps companies measure and improve customer satisfaction, delivering detailed insights to enhance support and boost retention. Azure Synapse, on the other hand, is a serverless Big Data solution developed by Microsoft, providing robust storage capabilities and data analytics at scale.
With Erathos, you can integrate Track.co data into Azure Synapse in a matter of minutes. Our platform handles the entire data pipeline to your analytical environment, allowing you to blend it with other sources in your Data Warehouse. This keeps your team focused on what actually drives value — extracting valuable insights and making data-driven decisions.
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Configure the sync
Pick the tables, the schedule and the update type: batch, cursor-based incremental or CDC.
Choose your destination
Load into BigQuery, Redshift, Databricks, PostgreSQL, ClickHouse, Amazon S3 and more.
What Track.co data does Erathos sync to Azure Synapse?
The integration automatically syncs key Track.co objects:
- Customer Health Score — current score and historical changes
- NPS — responses, detractors, passives, and promoters
- Product Usage — features used, frequency, and engagement
- Churn Risks — alerts, signals, and actions taken
- Segments — customer classification and segmentation criteria
- Interactions — meetings, QBRs, and CS contact history
Why sync Track.co to Azure Synapse?
In Azure Synapse, you can integrate Track.co data directly with the Microsoft ecosystem: Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale.
How it works
Erathos connects to Track.co via its official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Azure Synapse costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.
Centralizing Track.co data in Azure Synapse has never been easier
Erathos is a data ingestion platform built for Customer Success and data teams. With the Track.co connector, you can automatically sync customer health, NPS, usage, and churn data directly to Azure Synapse — with full pipeline observability and smart alerts.
Data in your data warehouse in minutes
Out-of-the-box Track.co connector
Connect Track.co to Azure Synapse and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable and observable pipelines.
Learn moreComplete control over your Track.co pipelines
Configure sync frequency and type per table. Data arrives in Azure Synapse integrated with the Microsoft ecosystem, Power BI, Azure Data Factory, and ML pipelines ready for use.
Learn moreEnd-to-end observability
Stop finding out about Track.co failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as anything deviates from expected behavior — so health scores and retention data stay trustworthy.
Learn moreBuilding data-driven stories
“Every new source implementation, if I had to do it myself, would take about two or three months. With Erathos, it's done in a few hours. I don't need the skills of a data engineer to generate real value from the company's data.”
“Erathos revolutionized data management at WE. By integrating multiple SaaS tools into a single DW, our technical team now focuses on the core business. We implemented dashboards with insights across every area, enriching our organizational culture and improving our decision-making.”
“We used to have a lot of rework, and now we don't. It's more efficient to work this way. If it's not your core business, hire Erathos. Spend your time modeling your own domain, not someone else's.”
“If I didn't have this infrastructure, I'd need three or four people to do what Erathos does today. I was able to generate real value from my data with a much leaner setup than I thought I'd need. That's the core of building a data-driven culture: the team only uses data when they can trust it.”
“Erathos brought a practical turnaround at CCM. We were able to integrate financial systems, CRM, and processes with BigQuery in just a few clicks, with no technical team required. That gave us a reliable data warehouse that powers automations, dashboards, and even our customer service bots.”
“The robustness and efficiency of Erathos's connectors — whether for Meta, Google, RD Station, or ERPs like Bling and Conta Azul — make the whole process much faster and more reliable. The technical documentation is extremely well put together and intuitive, which makes implementation much easier.”
Other paths for your data
Other destinations for Track.co
Other sources that land in Azure Synapse
CRMs, ERPs, ad platforms and databases, all through the same managed pipeline.
Frequently Asked Questions
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Track.co to their data warehouse — with full observability of every run, zero maintenance, and without the opacity of traditional tools on the market.
Erathos syncs customer Health data, NPS, Product Usage, Segments, Churn Risks, and Track.co interactions into Azure Synapse. Engagement scores and metrics are also automatically exported.
You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs—processing only new or updated records on each run, which keeps the Track.co pipeline efficient and Azure Synapse costs predictable.
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.
Yes. Every Erathos connector includes a 14-day free trial. Connect Track.co to Azure Synapse and start syncing immediately — no credit card required.