Freshdesk + BigQuery
Freshdesk is a cloud-based customer support platform that offers a range of tools to help companies manage and automate support operations. BigQuery, in turn, is Google’s serverless big data solution, providing robust capabilities for large-scale data storage and analytics.
With Erathos, you can integrate Freshdesk data into BigQuery in just a few minutes. Our platform handles the entire data movement process into your analytics environment and lets you combine that data with other sources in your Data Warehouse. That way, your time is spent on what truly drives value—extracting actionable insights and making more data-driven decisions.
Which Freshdesk data does Erathos sync with BigQuery?
The integration automatically syncs the main Freshdesk objects:
Tickets — status, priority, assignee, and resolution time
Interactions — messages, replies, and conversation history
Agents — individual performance and support workload
SLAs — compliance, breaches, and metrics by category
CSAT — satisfaction ratings and customer comments
Tags and categories — taxonomy of contact reasons
Why sync Freshdesk with BigQuery?
Freshdesk data reveals what your customers need—but it lives apart from product, marketing, and finance data. In BigQuery, you can correlate ticket volume with churn, calculate the true cost of support by segment, and identify which features generate the most support before they become critical issues.
How it works
Erathos connects to Freshdesk via the official API and syncs your data incrementally—only new or updated records are processed on each run, keeping pipelines fast and BigQuery costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.
No credit card required.
Why do data teams choose Erathos for Freshdesk?
Ready-to-use Freshdesk connector
Connect Freshdesk to BigQuery in minutes. Tickets, interactions, SLAs, and agent data are automatically synced—ready for analysis without manual processing.
Total control over your Freshdesk pipelines
Configure schedule, frequency, and sync type at the table level. Incremental synchronization processes only new or modified records—keeping BigQuery costs low and your analyses always up to date.
End-to-end observability
No more finding out about Freshdesk failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email the moment anything goes off track — with SLAs and satisfaction metrics always up to date.
Why companies move data from Freshdesk to BigQuery with Erathos
Centralizing Freshdesk data in BigQuery has never been easier
Erathos is a data ingestion platform for support and data teams. With the Freshdesk connector, you automatically centralize tickets, interactions, SLAs, and support data in BigQuery—customer support data always available for analysis and dashboards.
Our Customers
Trusted by data-driven companies
Simplified data ingestion
1
Select your data source
More than 80 plug-and-play connectors to consolidate data from multiple sources, eliminate time-consuming manual processes, and create a streamlined path forward.
2
Setup your pipeline
Manage your pipeline seemlessly. Select a sync hour, frequency and type at a table/endpoint level.
3
Select your data warehouse
Choose between Amazon S3, BigQuery, Databricks, Redshift and PosgreSQL to centrlize your data
FAQ
What is Erathos and how can it help my company?
Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshdesk to their data warehouse—with full observability into every pipeline run, zero maintenance, and none of the opacity of traditional market tools.
Which Freshdesk data does Erathos sync to BigQuery?
Erathos syncs Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings from Freshdesk to BigQuery. Custom ticket fields and support categories are also exported automatically.
How often does Erathos synchronize data from Freshdesk to BigQuery?
You can configure sync frequency at the table level, from every 5 minutes up to daily. Erathos uses incremental sync—only new or updated records are processed on each run, keeping your Freshdesk pipeline efficient and BigQuery costs predictable.
What happens if a Freshdesk synchronization fails?
Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.
Is there a free trial period for the Freshdesk connector?
Yes. Every Erathos connector includes a 14-day free trial. Connect Freshdesk to BigQuery and start syncing immediately—no credit card required.