# Zendesk + Snowflake

> Automatically sync Zendesk tickets, agents, SLAs, and CSAT to Snowflake. Combine support data with product and CRM data for a full view.

Source: https://www.erathos.com/en/pipelines/zendesk-snowflake
Em português: https://www.erathos.com/pipelines/zendesk-snowflake

Zendesk is a customer service platform that offers a variety of tools for companies to manage customer interactions. Snowflake, on the other hand, is a serverless Big Data solution developed by Google that provides robust capabilities for large-scale data storage and analytics.

With Erathos, you can integrate Zendesk data into Snowflake in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to join this data with other sources in your Data Warehouse. This way, your time is focused on what actually drives value — extracting valuable insights and making more data-driven decisions.

### What Zendesk data does Erathos sync with Snowflake?

The integration automatically syncs key Zendesk objects:

- **Tickets** — status, priority, assignee, and resolution time
- **Interactions** — messages, replies, and conversation history
- **Agents** — individual performance and workload
- **SLAs** — compliance, violations, and metrics by category
- **CSAT** — satisfaction ratings and customer feedback
- **Tags and categories** — taxonomy of contact reasons

### Why sync Zendesk with Snowflake?

In Snowflake, you can combine Zendesk data with other sources using elastic compute, without competing for resources between different teams querying the same data simultaneously.

### How it works

Erathos connects to Zendesk via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Snowflake costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with complete observability: runtime, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Zendesk connector

Connect Zendesk to Snowflake in minutes. Tickets, interactions, SLAs, and agent data synced automatically — ready for analysis with zero manual pipeline setup.

### Full control over your Zendesk pipelines

Configure sync frequency and sync type per table. Data arrives in Snowflake ready for secure sharing across teams and integration with BI and ML tools, without data duplication.

### End-to-end observability

No more discovering Zendesk issues only when the business team starts complaining. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — SLAs and satisfaction metrics always up to date.

## Centralizing Zendesk data into Snowflake has never been easier

Erathos is a data ingestion platform for support and data teams. With the Zendesk connector, you can automatically centralize tickets, interactions, SLAs, and customer service data in Snowflake — keeping your support metrics always ready for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Zendesk to their data warehouse — with complete observability over every run, zero maintenance, and none of the opacity of traditional market tools.

### What Zendesk data does Erathos sync to Snowflake?

Erathos syncs Zendesk Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings directly to Snowflake. Custom ticket fields and ticket categories are also automatically exported.

### How often does Erathos sync data from Zendesk to Snowflake?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs — only new or updated records are processed in each run, keeping your Zendesk pipeline efficient and Snowflake costs predictable.

### What happens if a Zendesk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Zendesk connector?

Yes. Every Erathos connector comes with a 14-day free trial. Connect Zendesk to Snowflake and start syncing immediately — no credit card required.