# Zendesk + Databricks

> Move Zendesk tickets, users, and support metrics to Databricks with no code. Try it free for 14 days.

Source: https://www.erathos.com/en/pipelines/zendesk-databricks
Em português: https://www.erathos.com/pipelines/zendesk-databricks

Zendesk is a customer support platform that provides a range of tools for companies to manage customer interactions. Databricks, in turn, is a serverless Big Data solution that offers robust capabilities for data storage and large-scale analytics.

With Erathos, you can integrate data from Zendesk into Databricks in just a few minutes. Our platform handles the entire data movement process into your analytics environment and makes it easy to combine that data with other sources in your Data Warehouse. That way, your time goes where it really creates value — uncovering actionable insights and making more data-driven decisions.

### Which Zendesk data does Erathos sync with Databricks?

The integration automatically syncs the main Zendesk objects:

- **Tickets** — status, priority, assignee, and resolution time
- **Interactions** — messages, replies, and conversation history
- **Agents** — individual performance and support workload
- **SLAs** — compliance, breaches, and category-level metrics
- **CSAT** — satisfaction ratings and customer comments
- **Tags and categories** — taxonomy of contact reasons

### Why sync Zendesk with Databricks?

Zendesk data reveals what your customers need — but it lives separately from product, marketing, and finance data. In Databricks, you can correlate ticket volume with churn, calculate the true cost of support by segment, and identify which features are generating the most support before they turn into critical issues.

### How it works

Erathos connects to Zendesk through the official API and syncs your data incrementally — only new or updated records are processed on each run, keeping pipelines fast and Databricks costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is fully observable: execution time, processed rows, contextual errors, and instant alerts via Slack or email if something goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Zendesk connector

Connect Zendesk to Databricks in minutes. Tickets, interactions, SLAs, and agent data are automatically synced—ready for analysis with no manual processing.

### Total control over your Zendesk pipelines

Configure frequency, sync type, and partitioning by table. Data arrives in Databricks ready for ML, analytics, and ad hoc queries—with predictable cost.

### End-to-end observability

No more discovering Zendesk issues only when the business team starts complaining. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — SLAs and satisfaction metrics always up to date.

## Centralizing Zendesk data in Databricks has never been easier

Erathos is a data ingestion platform for support and data teams. With the Zendesk connector, you can automatically centralize tickets, interactions, SLAs, and support data in Databricks—keeping support data always available for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Zendesk to their data warehouse—with full observability into every pipeline run, zero maintenance, and none of the black-box opacity of traditional market tools.

### What Zendesk data does Erathos sync to Databricks?

Erathos syncs Zendesk Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings to Databricks. Custom ticket fields and support categories are also exported automatically.

### How often does Erathos synchronize data from Zendesk to Databricks?

You can configure the sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Zendesk pipeline efficient and Databricks costs predictable.

### What happens if a Zendesk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Zendesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Zendesk to Databricks and start syncing immediately—no credit card required.