# Zendesk + ClickHouse

> Automatically sync Zendesk tickets, agents, SLAs, and CSAT to ClickHouse. Start your 14-day free trial.

Source: https://www.erathos.com/en/pipelines/zendesk-clickhouse
Em português: https://www.erathos.com/pipelines/zendesk-clickhouse

Zendesk is a customer service platform that offers a variety of tools for companies to manage customer interactions. ClickHouse, in turn, is a serverless Big Data solution developed by Google, providing robust data storage and analytical capabilities at scale.

With Erathos, you can integrate Zendesk data into ClickHouse in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to blend your data with other sources in your Data Warehouse. This way, your time is focused on what actually drives value — extracting powerful insights and making more data-driven decisions.

### What Zendesk data does Erathos sync with ClickHouse?

The integration automatically syncs the core Zendesk objects:

- **Tickets** — status, priority, assignee, and resolution time
- **Interactions** — messages, replies, and conversation history
- **Agents** — individual performance and workload
- **SLAs** — compliance, breaches, and metrics by category
- **CSAT** — satisfaction ratings and customer feedback
- **Tags and categories** — taxonomy of contact reasons

### Why sync Zendesk with ClickHouse?

In ClickHouse, you can run OLAP queries on Zendesk data in milliseconds, making it ideal for high-concurrency dashboards and high-volume time-series analysis.

### How it works

Erathos connects to Zendesk via their official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and ClickHouse costs predictable. You choose the sync frequency (ranging from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, contextual errors, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Zendesk connector

Connect Zendesk to ClickHouse in minutes. Tickets, interactions, SLAs, and agent data synced automatically — ready for analysis with zero manual pipeline work.

### Full control over your Zendesk pipelines

Configure frequency and sync mode on a per-table basis. Data lands in ClickHouse optimized for OLAP queries, delivering millisecond-level analytics even across millions of rows.

### End-to-end observability

No more discovering Zendesk issues only when the business team starts complaining. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — SLAs and satisfaction metrics always up to date.

## Centralizing Zendesk data in ClickHouse has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Zendesk connector, you can automatically centralize tickets, interactions, SLAs, and customer service data into Clickhouse — keeping your support data always ready for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Zendesk to their data warehouse — with complete observability over every run, zero maintenance, and none of the opacity of traditional market tools.

### What Zendesk data does Erathos sync to ClickHouse?

Erathos syncs Zendesk Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings directly into Clickhouse. Custom ticket fields and ticket categories are also automatically exported.

### How frequently does Erathos sync data from Zendesk to ClickHouse?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs — only new or updated records are processed in each run, keeping your Zendesk pipeline efficient and Clickhouse costs predictable.

### What happens if a Zendesk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Zendesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Zendesk to Clickhouse and start syncing immediately — no credit card required.