# Zendesk + BigQuery

> Automatically sync Zendesk tickets, agents, SLAs, and CSAT to BigQuery. Join support data with product and CRM data for a 360° customer view. Try it free for 14 days.

Source: https://www.erathos.com/en/pipelines/zendesk-bigquery
Em português: https://www.erathos.com/pipelines/zendesk-bigquery

Zendesk is a customer service platform that offers a variety of tools for businesses to manage customer interactions. Amazon Redshift, on the other hand, is a cloud data warehouse designed for fast and efficient analysis of large data volumes.

With Erathos, your Zendesk data arrives in BigQuery in minutes, ready to be joined with other business sources in ad-hoc queries, without your team having to manage ingestion infrastructure.

### What Zendesk data does Erathos sync with Redshift?

The integration automatically syncs key Zendesk objects:

- **Tickets**: status, priority, assignee, and resolution time
- **Interactions**: messages, replies, and conversation history
- **Agents**: individual performance and ticket load
- **SLAs**: compliance, breaches, and metrics by category
- **CSAT**: satisfaction ratings and customer feedback
- **Tags and categories**: taxonomy of contact reasons

### Why sync Zendesk to BigQuery?

In BigQuery, you can join Zendesk data with other business sources, running ad-hoc queries in seconds across large volumes without managing any infrastructure.

### How it works

Erathos connects to Zendesk via their official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and BigQuery costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: run time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Zendesk connector

Connect Zendesk to BigQuery in minutes. Tickets, interactions, SLAs, and agent data are synced automatically—ready for analysis with no manual processing.

### Total control over your Zendesk pipelines

Configure schedule, frequency, and sync type at the table level. Incremental synchronization processes only new or modified records—keeping BigQuery costs low and your analyses always up to date.

### End-to-end observability

No more discovering Zendesk issues only when the business team starts complaining. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — SLAs and satisfaction metrics always up to date.

## Centralizing Zendesk data in BigQuery has never been easier.

Erathos is a data ingestion platform for support and data teams. With the Zendesk connector, you automatically centralize tickets, interactions, SLAs, and customer support data in BigQuery—support data always available for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Zendesk to their data warehouse—with full observability into every pipeline run, zero maintenance, and none of the black-box opacity of traditional market tools.

### What Zendesk data does Erathos sync to BigQuery?

Erathos synchronizes Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings from Zendesk to BigQuery. Custom ticket fields and support categories are also exported automatically.

### How often does Erathos synchronize data from Zendesk to BigQuery?

You can configure sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Zendesk pipeline efficient and BigQuery costs predictable.

### What happens if a Zendesk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Zendesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Zendesk to BigQuery and start syncing immediately—no credit card required.