# Zendesk + Azure Synapse

> Automatically sync Zendesk tickets, agents, SLAs, and CSAT to Azure Synapse. Try it free for 14 days.

Source: https://www.erathos.com/en/pipelines/zendesk-azure-synapse
Em português: https://www.erathos.com/pipelines/zendesk-azure-synapse

Zendesk is a customer service platform that offers a variety of tools for companies to manage customer interactions. Azure Synapse, on the other hand, is a serverless Big Data solution developed by Google that provides robust capabilities for large-scale data storage and analytics.

With Erathos, you can integrate Zendesk data with Azure Synapse in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to blend this data with other sources inside your Data Warehouse. This way, your time is focused on what actually drives value — extracting valuable insights and making more data-driven decisions.

### What Zendesk data does Erathos sync to Azure Synapse?

The integration automatically syncs key Zendesk objects:

- **Tickets** — status, priority, assignee, and resolution time
- **Interactions** — messages, replies, and conversation history
- **Agents** — individual performance and support workload
- **SLAs** — compliance, breaches, and metrics by category
- **CSAT** — satisfaction ratings and customer feedback
- **Tags and categories** — contact reason taxonomy

### Why sync Zendesk with Azure Synapse?

In Azure Synapse, you integrate Zendesk data into the Microsoft ecosystem: Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale.

### How it works

Erathos connects to Zendesk via official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Azure Synapse costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Zendesk connector

Connect Zendesk to Azure Synapse in minutes. Tickets, interactions, SLAs, and agent data synced automatically — ready for analysis with zero manual pipelines.

### Full control over your Zendesk pipelines

Configure sync frequency and type per table. Data arrives in Azure Synapse integrated with the Microsoft ecosystem, Power BI, Azure Data Factory, and ML pipelines ready for use.

### End-to-end observability

No more discovering Zendesk issues only when the business team starts complaining. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — SLAs and satisfaction metrics always up to date.

## Centralizing Zendesk data into Azure Synapse has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Zendesk connector, you can automatically centralize tickets, interactions, SLAs, and customer service data in Azure Synapse — keeping your support metrics always ready for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Zendesk to their data warehouse — with complete observability over every run, zero maintenance, and none of the opacity of traditional market tools.

### What Zendesk data does Erathos sync to Azure Synapse?

Erathos syncs Zendesk Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings directly into Azure Synapse. Custom ticket fields and ticket categories are also automatically exported.

### How often does Erathos sync data from Zendesk to Azure Synapse?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs—only new or updated records are processed in each run, keeping your Zendesk pipeline efficient and Azure Synapse costs predictable.

### What happens if a Zendesk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Zendesk connector?

Yes. Every Erathos connector comes with a 14-day free trial. Connect Zendesk to Azure Synapse and start syncing immediately — no credit card required.