# Zendesk + Amazon S3

> Store data as Parquet on S3 with Iceberg using Erathos. Sync Zendesk data with Erathos — an incremental, no-code pipeline with observability.

Source: https://www.erathos.com/en/pipelines/zendesk-amazon-s3
Em português: https://www.erathos.com/pipelines/zendesk-amazon-s3

Zendesk is a customer support platform that offers a range of tools for businesses to manage customer interactions.

With Erathos, you can integrate Zendesk data into Amazon S3 in just a few minutes. Our platform handles the entire data movement process into your data lake and makes it possible to join that data with other sources. That means your time goes toward what really drives value — extracting insights and making data-driven decisions.

### Which Zendesk data does Erathos sync to Amazon S3?

The integration automatically syncs Zendesk’s core objects:

- **Contacts and leads** — name, email, phone, stage, and owner
- **Deals and opportunities** — amount, probability, stage, and close date
- **Activities** — calls, emails, meetings, and tasks with timestamps
- **Companies** — account data and relationships with contacts
- **Pipelines** — stage settings and movement history
- **Users** — team members, profiles, and activity metrics

### Why sync Zendesk with Amazon S3?

In Amazon S3 with Iceberg, your data is stored as Parquet files with support for time travel and schema evolution — ready to query with Athena, Spark, Trino, or any query engine in your stack. Ideal for low-cost archiving and ML feature stores.

### How it works

Erathos connects to Zendesk via the official API and syncs your data incrementally — only new or updated records are processed on each run. You choose the sync frequency (from every 5 minutes to daily), which objects to sync, and the destination in Amazon S3. The sync uses automatic partitioning and Parquet file optimization. You choose the sync frequency, the objects to sync, and the destination bucket. Each run is logged with full observability: runtime, processed rows, errors with context, and alerts via Slack or email.

## Zendesk data in Amazon S3 in minutes

### Ready-to-use Zendesk connector

Connect Zendesk to Amazon S3 and automatically export data. Centralize CRM data for analysis — no spreadsheets, no scripts.

### Full control over your Zendesk pipelines

Configure the schedule, frequency, and sync type at the table level. Configure partitioning, file format, and write frequency at the table level. The Iceberg format ensures ACID compliance and schema evolution — without full bucket rewrites.

### End-to-end observability

No more finding out about Zendesk failures only when the business team complains. Every run is logged with runtime, rows processed, and error context. Automatic alerts via Slack, Discord, or email the moment something goes off track — so your analyses always stay powered by fresh data.

## Centralizing Zendesk data in Amazon S3 has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Zendesk connector, you can automatically centralize tickets, users, and support metrics in Amazon S3 — always up-to-date data, full visibility into every run, and zero maintenance.

## FAQ

### What is Erathos, and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Zendesk to their data warehouse—with full observability into every run, zero maintenance, and none of the black-box behavior of traditional market tools.

### What Zendesk data does Erathos sync to Amazon S3?

With Erathos’ integration with Zendesk, you can sync contacts, deals, activities, interaction history, sales pipelines, and more. Data is extracted incrementally, keeping your data warehouse (DW) always up to date.

### How often does Erathos sync data from Zendesk to Amazon S3?

You can set the sync frequency anywhere from every 5 minutes to daily, at the table level. Erathos uses incremental sync, so only new or updated records are processed on each run, keeping the Zendesk pipeline efficient and Amazon S3 costs predictable.

### What happens if a Zendesk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Zendesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Zendesk to Amazon S3 and start syncing right away — no credit card required.