# Track.co + Snowflake

> Bring customer health data, NPS, and Track.co usage into Snowflake with Erathos. Incremental, no-code pipeline with full observability. Start free.

Source: https://www.erathos.com/en/pipelines/track-co-snowflake
Em português: https://www.erathos.com/pipelines/track-co-snowflake

Track.co is a customer experience management platform that helps companies measure and improve customer satisfaction, providing detailed insights to enhance support and boost customer loyalty. Snowflake, in turn, is a serverless Big Data solution developed by Google, delivering robust storage and analytical capabilities for data at scale.

With Erathos, you can integrate Track.co data into Snowflake in just a few minutes. Our platform handles the entire data movement process into your analytical environment, allowing you to blend these datasets with other sources in your Data Warehouse. This frees up your time to focus on what actually drives value — extracting valuable insights and making more data-driven decisions.

### What Track.co data does Erathos sync to Snowflake?

The integration automatically syncs key Track.co objects:

- **Customer Health (Health Score)** — current score and historical trend
- **NPS** — responses, detractors, passives, and promoters
- **Product Usage** — features used, frequency, and engagement
- **Churn Risk** — alerts, indicators, and actions taken
- **Segments** — customer classification and segmentation criteria
- **Interactions** — meetings, QBRs, and CS contact history

### Why sync Track.co with Snowflake?

In Snowflake, you can combine Track.co data with other sources using elastic compute, without resource contention among different teams querying the same data simultaneously.

### How it works

Erathos connects to Track.co via its official API and syncs your data incrementally — processing only new or updated records on each run to keep your pipelines fast and your Snowflake costs predictable. You choose the sync frequency (ranging from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Track.co connector

Connect Track.co to Snowflake and automatically sync customer health, NPS, usage, and churn. Enable data-driven Customer Success with reliable and observable pipelines.

### Complete control over your Track.co pipelines

Configure sync frequency and sync type per table. Data arrives in Snowflake ready for secure sharing across teams and integration with BI and ML tools, without data duplication.

### End-to-end observability

Stop finding out about Track.co failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as anything deviates from expected behavior — so health scores and retention data stay trustworthy.

## Centralizing Track.co data into Snowflake has never been easier

Erathos is a data ingestion platform built for Customer Success and data teams. With the Track.co connector, you can automatically sync customer health data, NPS, usage, and churn to Snowflake — complete with full observability of every run and intelligent alerts.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Track.co to their data warehouse — with full observability of every run, zero maintenance, and without the opacity of traditional tools on the market.

### What Track.co data does Erathos sync to Snowflake?

Erathos synchronizes customer Health data, NPS, Product Usage, Segments, Churn Risks, and Track.co Interactions directly to Snowflake. Engagement scores and metrics are also automatically exported.

### How often does Erathos sync data from Track.co to Snowflake?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs — only new or updated records are processed in each run, keeping the Track.co pipeline efficient and Snowflake costs predictable.

### What happens if a Track.co sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Track.co connector?

Yes. Every Erathos connector comes with a 14-day free trial. Connect Track.co to Snowflake and start syncing immediately — no credit card required.