# Track.co + Redshift

> Bring customer health, NPS, and Track.co usage data to Redshift with Erathos. Analyze retention and churn with reliable pipelines and full observability.

Source: https://www.erathos.com/en/pipelines/track-co-redshift
Em português: https://www.erathos.com/pipelines/track-co-redshift

Track.co is a customer experience management platform that helps businesses measure and improve customer satisfaction, providing detailed insights to enhance service and boost customer retention. Amazon Redshift, on the other hand, is a cloud data warehouse designed for fast and efficient analysis of large data volumes.

With Erathos, your Track.co data is delivered to Redshift ready for analytical scale within the AWS ecosystem, easily combining with other sources your team already centralizes in your cluster.

### What Track.co data does Erathos sync with Redshift?

The integration automatically syncs key Track.co objects:

- **Customer Health Score:** current score and historical trends
- **NPS:** responses, detractors, passives, and promoters
- **Product Usage:** features used, frequency, and engagement metrics
- **Churn Risk:** alerts, signals, and actions taken
- **Segments:** customer classification and segmentation criteria
- **Interactions:** meetings, QBRs, and CS contact history

### Why sync Track.co with Redshift?

In Redshift, you can analyze your Track.co data at scale within the AWS ecosystem, merging it with other sources already centralized in your cluster.

### How it works

Erathos connects to Track.co via its official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and Redshift costs predictable. You choose the sync frequency (ranging from 5 minutes to daily), the objects to sync, and the target dataset. Every run is logged with full observability: execution time, rows processed, contextual errors, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Track.co connector ready to use

Connect Track.co to Redshift and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable, observable pipelines.

### Total control over your pipelines with Track.co

Set sync frequency and type per table. Incremental synchronization for Redshift — only new records processed in each run, without reprocessing everything from scratch.

### End-to-end observability

Stop finding out about Track.co failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as anything deviates from expected behavior — so health scores and retention data stay trustworthy.

## Centralizing Track.co data in Redshift has never been easier

Erathos is a data ingestion platform for Customer Success and data teams. With the Track.co connector, you automatically sync customer health, NPS, product usage, and churn data to Redshift—with full observability into every pipeline run and intelligent alerts.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Track.co to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.

### Which Track.co data does Erathos sync to Redshift?

Erathos syncs customer Health data, NPS, product usage, segments, churn risk, and interactions from Track.co to Redshift. Scores and engagement metrics are also automatically exported.

### How often does Erathos synchronize data from Track.co to Redshift?

You can configure synchronization frequency at the table level, from every 5 minutes up to once daily. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Track.co pipeline efficient and Redshift costs predictable.

### What happens if a Track.co sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Track.co connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Track.co to Redshift and start syncing immediately—no credit card required.