# Track.co + PostgreSQL

> Bring customer health data, NPS, and Track.co usage into PostgreSQL with Erathos. Incremental, no-code pipeline with full observability. Start free.

Source: https://www.erathos.com/en/pipelines/track-co-postgresql
Em português: https://www.erathos.com/pipelines/track-co-postgresql

Track.co is a customer experience management platform that helps companies measure and improve customer satisfaction, providing detailed insights to enhance support and boost customer loyalty. Amazon Redshift, on the other hand, is a cloud data warehouse designed for fast and efficient analysis of large volumes of data.

With Erathos, your Track.co data is delivered to PostgreSQL as a reliable operational source, ready to power internal applications or reports with standard SQL, without manual sync scripts.

### What Track.co data does Erathos sync with Redshift?

The integration automatically syncs key Track.co objects:

- **Customer Health Score:** current score and historical trends
- **NPS:** responses, detractors, passives, and promoters
- **Product Usage:** features used, frequency, and engagement
- **Churn Risks:** alerts, signals, and mitigation actions taken
- **Segments:** classification and customer segmentation criteria
- **Interactions:** meetings, QBRs, and CS contact history

### Why sync Track.co with PostgreSQL?

In PostgreSQL, your Track.co data is available as a reliable operational source, ready to power internal applications or analysis using standard SQL.

### How it works

Erathos connects to Track.co via its official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and PostgreSQL costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Track.co connector ready to use

Connect Track.co to PostgreSQL and automatically sync customer health, NPS, product usage, and churn. Data-driven Customer Success with reliable, observable pipelines.

### Total control over your pipelines with Track.co

Configure sync frequency and type by table. Erathos uses intelligent UPSERT in PostgreSQL—ensuring data consistency even during reprocessing.

### End-to-end observability

Stop finding out about Track.co failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as anything deviates from expected behavior — so health scores and retention data stay trustworthy.

## Centralizing Track.co data in PostgreSQL has never been easier

Erathos is a data ingestion platform for Customer Success and data teams. With the Track.co connector, you automatically sync customer health, NPS, product usage, and churn data to PostgreSQL—with full observability for every run and smart alerts.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Track.co to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.

### What Track.co data does Erathos sync to PostgreSQL?

Erathos syncs customer health data, NPS, product usage, segments, churn risk, and interactions from Track.co to PostgreSQL. Engagement scores and metrics are also exported automatically.

### How often does Erathos sync data from Track.co to PostgreSQL?

You can configure the sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Track.co pipeline efficient and PostgreSQL costs predictable.

### What happens if a Track.co sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Track.co connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Track.co to PostgreSQL and start syncing immediately—no credit card required.