# Track.co + ClickHouse

> Bring customer health data, NPS, and Track.co usage into ClickHouse with Erathos. Incremental, no-code pipeline with full observability. Start free.

Source: https://www.erathos.com/en/pipelines/track-co-clickhouse
Em português: https://www.erathos.com/pipelines/track-co-clickhouse

Track.co is a customer experience management platform that helps companies measure and improve customer satisfaction, offering detailed insights to enhance service and increase customer retention. ClickHouse, on the other hand, is an open-source columnar database management system (often deployed as a serverless or managed Big Data solution) that provides robust, large-scale data storage and real-time analytical capabilities.

With Erathos, you can integrate data from Track.co into ClickHouse in just a few minutes. Our platform handles the entire data pipeline to your analytical environment, allowing you to join this data with other sources in your Data Warehouse. This frees up your time to focus on what actually delivers value — extracting powerful insights and making data-driven decisions.

### What Track.co data does Erathos sync to ClickHouse?

The integration automatically syncs key objects from Track.co:

- **Customer Health (Health Score)** — current score and historical changes
- **NPS** — responses, detractors, passives, and promoters
- **Product Usage** — features used, frequency, and engagement
- **Churn Risks** — alerts, triggers, and actions taken
- **Segments** — customer classification and segmentation criteria
- **Interactions** — meetings, QBRs, and CS touchpoint history

### Why sync Track.co to ClickHouse?

In ClickHouse, you can run OLAP queries on your Track.co data in milliseconds, making it ideal for high-concurrency dashboards and high-volume time-series data.

### How it works

Erathos connects to Track.co via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and ClickHouse costs predictable. You choose the sync frequency (ranging from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Track.co connector

Connect Track.co to Clickhouse and automatically sync customer health, NPS, usage, and churn. Enable data-driven Customer Success with reliable and observable pipelines.

### Complete control over your Track.co pipelines

Configure frequency and sync mode on a per-table basis. Data lands in ClickHouse optimized for OLAP queries, delivering millisecond-level analytics even across millions of rows.

### End-to-end observability

Stop finding out about Track.co failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as anything deviates from expected behavior — so health scores and retention data stay trustworthy.

## Centralizing Track.co data into ClickHouse has never been easier

Erathos is a data ingestion platform built for customer success and data teams. With the Track.co connector, you can automatically sync customer health, NPS, usage, and churn data into ClickHouse — featuring full observability for every run and smart alerts.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Track.co to their data warehouse — with full observability of every run, zero maintenance, and without the opacity of traditional tools on the market.

### What Track.co data does Erathos sync to ClickHouse?

Erathos syncs customer Health, NPS, Product Usage, Segments, Churn Risks, and Track.co interactions into ClickHouse. Engagement scores and metrics are also automatically exported.

### How often does Erathos sync data from Track.co to Clickhouse?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run, keeping the Track.co pipeline efficient and ClickHouse costs predictable.

### What happens if a Track.co sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Track.co connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Track.co to Clickhouse and start syncing immediately — no credit card required.