# Track.co + Azure Synapse

> Bring customer health data, NPS, and Track.co usage into Azure Synapse with Erathos. Start for free.

Source: https://www.erathos.com/en/pipelines/track-co-azure-synapse
Em português: https://www.erathos.com/pipelines/track-co-azure-synapse

Track.co is a customer experience management platform that helps companies measure and improve customer satisfaction, delivering detailed insights to enhance support and boost retention. Azure Synapse, on the other hand, is a serverless Big Data solution developed by Microsoft, providing robust storage capabilities and data analytics at scale.

With Erathos, you can integrate Track.co data into Azure Synapse in a matter of minutes. Our platform handles the entire data pipeline to your analytical environment, allowing you to blend it with other sources in your Data Warehouse. This keeps your team focused on what actually drives value — extracting valuable insights and making data-driven decisions.

### What Track.co data does Erathos sync to Azure Synapse?

The integration automatically syncs key Track.co objects:

- **Customer Health Score** — current score and historical changes
- **NPS** — responses, detractors, passives, and promoters
- **Product Usage** — features used, frequency, and engagement
- **Churn Risks** — alerts, signals, and actions taken
- **Segments** — customer classification and segmentation criteria
- **Interactions** — meetings, QBRs, and CS contact history

### Why sync Track.co to Azure Synapse?

In Azure Synapse, you can integrate Track.co data directly with the Microsoft ecosystem: Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale.

### How it works

Erathos connects to Track.co via its official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Azure Synapse costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Track.co connector

Connect Track.co to Azure Synapse and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable and observable pipelines.

### Complete control over your Track.co pipelines

Configure sync frequency and type per table. Data arrives in Azure Synapse integrated with the Microsoft ecosystem, Power BI, Azure Data Factory, and ML pipelines ready for use.

### End-to-end observability

Stop finding out about Track.co failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as anything deviates from expected behavior — so health scores and retention data stay trustworthy.

## Centralizing Track.co data in Azure Synapse has never been easier

Erathos is a data ingestion platform built for Customer Success and data teams. With the Track.co connector, you can automatically sync customer health, NPS, usage, and churn data directly to Azure Synapse — with full pipeline observability and smart alerts.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Track.co to their data warehouse — with full observability of every run, zero maintenance, and without the opacity of traditional tools on the market.

### What Track.co data does Erathos sync to Azure Synapse?

Erathos syncs customer Health data, NPS, Product Usage, Segments, Churn Risks, and Track.co interactions into Azure Synapse. Engagement scores and metrics are also automatically exported.

### How often does Erathos sync data from Track.co to Azure Synapse?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs—processing only new or updated records on each run, which keeps the Track.co pipeline efficient and Azure Synapse costs predictable.

### What happens if a Track.co sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Track.co connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Track.co to Azure Synapse and start syncing immediately — no credit card required.